Experience

Iringa Sunset Hotel

• Tanzania
• Hospitality
• 1 - 100 Employee

• Tourism and Hotel Business Manager

  • Oct 2017 - Present

• Resort Operations Manager

  • Oct 2014 - Sep 2023

  • Operating 2 up market eco resorts, Iringa Sunset and Lake Tanganyika Resort.• Rotating between the resorts reviewing operational performance, budgets and training.• Quality assurance in service delivery for premium guest satisfaction• Supervising Sales and Marketing activities, digital search engines and websites.• Constructing new rooms, trendy conference rooms and service area upgrades.• Work plans, income and expenditure projections and periodic audits.• Aligning tourism operations with philanthropy through conservation activities. Show less



AMSCO (African Management Services Company)

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Operations Development Manager

  • Jan 2010 - Sep 2014

  • Managed the group’s Lagos Travel lodge then built and operated Travel lodge Ibadan. • Added 40 suites and a floating restaurant at Epee Resort as the signature lifestyle brand. • Qualified designs, drawings, FFE tenders, licensing, health and safety systems. • Installed machinery, operating systems, beddings and signature restaurants. • Evaluated tender submissions and scope of work for hotel services. • Conformed to accreditation regulations on food storage and sanitation • Managed utilities and cleanliness to upkeep the authenticity of the brands. • Developed premium standards for the hotels according to AAA diamond ratings • Launched the expansion blueprint and earned certification by Responsible Tourism. • Recruited staff, groomed unit managers and working teams for new hotels. • Drew the Hotel's annual operating, capital and refurbishment budgets. Show less



African Sun Hotel Group

• Hospitality
• 100 - 200 Employee

• Resort Manager / Front Office Manager

  • Nov 2001 - Dec 2009

  • Auditing property facilities, amenities and systems per eco friendly guidelines. • Property operations, maintenance and installation of hotel management systems. • Exhibited in local and international trade fairs and pushed outreach index by 10%. • Rolled out mobile offshore catering for high volume conference delegates. • Financial budgets, cost analysis, audits and controls for financial flow. • Coordinated air support, communication and weather observations. • Daily team briefings on service flow, complaints and feedback. • Performed laboratory bench works to mould food and beverage prototypes. • Maintained daily cash controls and financial reporting for the hotel • Supervised a 24-hour guest Check Inn/out plus night audit • Supervised guest arrivals and departures with personalized service • Checked arrival list and VIPs for room allocations and special requests • Up sold reservations to obtain 85% room occupancy at USD 235 ARR. • Controlled master accounts and direct billing authorization. • Inspected guestrooms, laundry, public areas, meeting spaces and exteriors • Sold domestic, regional and international bookings on the Galileo GDS system Show less