Experience

Eleos Health

• United States
• Mental Health Care
• 1 - 100 Employee

• Technical Implementation Manager

  • Sep 2023 - Present

  Eleos integrates and automates the entire behavioral care workflow. Freeing clinicians from operational burdens, letting them focus on care itself. Eleos integrates and automates the entire behavioral care workflow. Freeing clinicians from operational burdens, letting them focus on care itself.



Highspot

• United States
• Software Development
• 700 & Above Employee

• Implementation Services Executive

  • Jul 2022 - Jun 2023

  Implemented revenue enablement SaaS and managed the ongoing success of a portfolio consisting of 13 customers across industries and ARR segments, including Small, Midsize. Commercial, and Enterprise customers. Maintained perfect 5/5 feedback scores from customers across 100% of accounts. Served as the Closeness and Belonging lead for the LGBTQ+ Employee Resource Group. Implemented revenue enablement SaaS and managed the ongoing success of a portfolio consisting of 13 customers across industries and ARR segments, including Small, Midsize. Commercial, and Enterprise customers. Maintained perfect 5/5 feedback scores from customers across 100% of accounts. Served as the Closeness and Belonging lead for the LGBTQ+ Employee Resource Group.



Epic

• United States
• Software Development
• 700 & Above Employee

• Senior Implementation Manager

  • Sep 2019 - Jan 2022

  Implemented electronic health record (EHR) SaaS across 16 hospitals, leading to increased revenue and better patient health outcomes. Demonstrated, iterated and tested EHR workflows based on feedback from executives, surgeons, nurses, and other key stakeholders. Worked with a recently merged customer to replace 4 different EMRs and paper systems, leading to successful adoption across sites, roles, and specialties. Oversaw planning for a 500 person go-live command center. Coordinated policies and strategies for simultaneous command centers in New Jersey, Wisconsin, and satellites across the country due to COVID restrictions. Managed and approved floor support staffing strategies for 400 shifts across 30 customers. Served as a subject matter expert on perfusion module implementations, refined perfusion implementation materials, and was the escalation point person for 3rd party integrations. Implemented a year-long mentor program consisting of onboarding support, on-site and virtual shadowing, a capstone project, and technical project management exercises, resulting in a top team retention rate across 20+ application divisions. Show less



Harrisonburg ENT Assoc

• United States
• Medical Practices
• 1 - 100 Employee

• Administrator

  • Feb 2019 - Aug 2019



Freelance

• Manila, Philippines

• Freelance Writer

  • Apr 2015 - Jan 2019

  Contributed articles to Summit Media, TEAM magazine, Cosmo Ph, MensHealth.Ph and Preen, a Hinge Inquirer publication. Specialization in articles on dating, travel, and lifestyle. Contributed articles to Summit Media, TEAM magazine, Cosmo Ph, MensHealth.Ph and Preen, a Hinge Inquirer publication. Specialization in articles on dating, travel, and lifestyle.



PATCHWORK PLUS

• United States

• Director Of Online Marketing

  • Sep 2017 - May 2018

  Social media strategist and contributor. Increased online sales by 400% within six months of taking on role.Produced innovative marketing strategies including a web reality competition series.

• Creative Director

  • Mar 2014 - Oct 2017

  Sales floor stylist and curator, designed several floor displays.Originated the employee guidebook, and taught the staff about new machines.Event planner and coordinator.Class development and advertisement. Instructor for color theory based classes.Product buyer, overseeing the purchase of 1,000s of bolts of fabric each new season.



Puzzles Board Game Lounge

• Taguig, Manila, Philippines

• Board Game Coach

  • Oct 2015 - Jun 2016

  Available to teach hundreds of board games games to guests. Contributions to event planning. Enhanced studies in preparation for thesis work. Available to teach hundreds of board games games to guests. Contributions to event planning. Enhanced studies in preparation for thesis work.



Target

• United States
• Retail
• 700 & Above Employee

• Customer Service

  • Aug 2013 - Mar 2014

  I helped alleviate customer concerns and queries, and successfully managed the guest services desk during the credit card crisis of 2013. I helped alleviate customer concerns and queries, and successfully managed the guest services desk during the credit card crisis of 2013.