Policy Advisor

• Apr 2022 - Present

Policy Advisor

• Jul 2021 - Apr 2022

Administrative Support Officer

• Jul 2018 - Jul 2021

Resourcing Assistant

• Oct 2017 - Jul 2018

Member Services Associate

• May 2016 - Jun 2017

Analysed and resolved complex problems with members and their reservations, resulting in an amicable solution for both the company and the member. Empathised with the member whilst working within the company’s guidelines. Verified personal documents from prospective members and approved their application with efficiency and impartiality. Achieved a 75 percent reduction in pending applications in 2016. Created and maintained a spreadsheet detailing accidents and the status of insurance claims. This reduced accident processing times helping both the member and company. Recognised for “obsessing about the member experience” from Head Office. Tracked the Net Promotor Score for Vancouver and created initiatives to improve. Worked with local companies to achieve a 1.5 NPS increase on 2015 at the end of 2016. Show less

Barista

• Oct 2015 - Mar 2016

• Provided excellent customer service in a busy environment, maintaining quality, friendliness and professionalism. • Communicated clearly with customers and colleagues, fulfilling orders with quality and accuracy, utilizing a high attention to detail in high volume periods. • Used initiative to find tasks and errors before they arose, worked diligently to solve problems. • Provided excellent customer service in a busy environment, maintaining quality, friendliness and professionalism. • Communicated clearly with customers and colleagues, fulfilling orders with quality and accuracy, utilizing a high attention to detail in high volume periods. • Used initiative to find tasks and errors before they arose, worked diligently to solve problems.

Executive Officer

• Dec 2014 - Sep 2015

• Objectively analyzed complex Human Rights cases in accordance with British and European Law. Liaised effectively with other governmental departments to obtain a complete decision on an applicant's Human Rights. • Communicated clearly and concisely with the applicant, legal representatives, social services, enforcement agencies and other governmental bodies. Updated governmental databases with confidential information. • Managed own workload and exceeded targets. Highly developed time management skills. Advised and informed colleagues on new processes and procedures. Developed effective communication channels between teams and departments. Show less

Administration Officer

• Apr 2014 - Dec 2014

• Identified and analyzed error trends whilst quality checking the government contractor. Developed new solutions to overcome errors. Communicated effectively and closely with the government contractor and colleagues. • Resolved problematic cases rapidly and accurately. Updated databases to reduce workload and cost for other teams, by researching and determining if a migrant has left the United Kingdom. • Consistently exceeded personal and managerial targets with a high level of accuracy, within the top percentiles. Show less

Administration Officer

• Jun 2013 - Apr 2014

• Proactively sought complex information to objectively analyze applications from migrants to remain in the United Kingdom. Liaised with other governmental departments and senior caseworkers to ensure an accurate decision. • Learned processes rapidly becoming the quickest staff member to be trained in all types of cases. Applied gained knowledge to exceed targets consistently. Communicated decision to legal representatives in clear, concise language. • Handled sensitive information professionally and confidentially; disposing of material appropriately. Show less

Sales Assistant

• Nov 2009 - Aug 2010

• Provided excellent customer service to customers in a busy environment, worked the cash machine. • Answered questions from customers and advised on the best products to use. • Developed excellent communication and organisational skills. • Provided excellent customer service to customers in a busy environment, worked the cash machine. • Answered questions from customers and advised on the best products to use. • Developed excellent communication and organisational skills.

Sales Assistant

• May 2007 - Sep 2009

• Actively communicated and advised customers using knowledge of the stock in store. Developed excellent customer service skills in a fast-paced store. • Replenished stock, maintaining an attractive and clean store. • Communicated with fellow staff members and customers daily, enhancing communication and team working skills. • Actively communicated and advised customers using knowledge of the stock in store. Developed excellent customer service skills in a fast-paced store. • Replenished stock, maintaining an attractive and clean store. • Communicated with fellow staff members and customers daily, enhancing communication and team working skills.