Experience

Tribe Transportation

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service

  • Jul 2019 - Present

  Main objective is to develop new customers while growing existing business. Main objective is to develop new customers while growing existing business.



Western Flyer Xpress

• United States
• Truck Transportation
• 100 - 200 Employee

• Customer Service Supervisor

  • May 2017 - Jun 2019

  Provide structure to the refrigerated operations customer service department. Establish, improve and maintain relationships with customers. Hire, train, counsel and develop new staff members. Give feedback to ownership and leadership on current challenges and progress reports on the staff that reported to me. Provide structure to the refrigerated operations customer service department. Establish, improve and maintain relationships with customers. Hire, train, counsel and develop new staff members. Give feedback to ownership and leadership on current challenges and progress reports on the staff that reported to me.



Stevens Transport

• United States
• Truck Transportation
• 700 & Above Employee

• Produce Team Lead / Account Manager

  • Aug 2015 - May 2017

  Lead a customer service team of 6 Customer Service Representative’s. Work in conjunction with other internal departments to achieve territorial balance of capacity and freight. Take total responsibility for ensuring all customer expectations are met. Solicit additional freight opportunities to eliminate empty miles when necessary. Monitor and address shipments in jeopardy of making a late delivery. Update internal leadership and customer contacts regularly to prevent increased costs and/or charges to either party. Relay excess load availability to Brokerage and Rail divisions. Review EDI data for accuracy before releasing verifications to the Regional Manager and planners. Show less



Three Rivers Ice Cream Svc

• United States
• Warehousing

• Director Of Transportation

  • May 2014 - Jul 2015

  Restructured the company's entire transportation department from the ground up. Created brand new personnel files for every driver in the fleet to bring up to D.O.T standards. Increased revenue by reducing fleet size, amount of leased equipment, monitoring all invoices and implanted a backhaul program. Introduced the fleet to electronic logging and Smith's System. Operated under the contractual guidelines of the local Teamster's union, found effective ways to make the processes work for all parties involved. Show less



Werner Enterprises

• United States
• Truck Transportation
• 700 & Above Employee

• Fleet Manager / Load Planner

  • Sep 2010 - Mar 2014

  Ownership of the dedicated account, Dollar General, profitability through the day to day operations which include driver management, load planning and all customer service functions needed to ensure customer satisfaction. The operational functions also included supervision of personnel, revenue generation, billing, safety, recruiting, equipment maintenance monitoring, and driver payroll. This was accomplished in conjunction with meeting the Key Performance Indicators established by the customer. Show less



Heartland Express

• United States
• Truck Transportation
• 400 - 500 Employee

• Fleet Manager / YMS Lead

  • Aug 2006 - Sep 2010

  Managed a fleet of company drivers and owner operators to ensure the safe and successful execution of customer expectations and fulfillment of driver needs. Execution of a timely and accurate exchange of data as it relates to load assignments and the service and tracking of company equipment. Coordination directly with terminal manager and customer service department on the daily needs of drivers and customers. Schedule and coordination of the preventative maintenance of company equipment. Ensure driver compliance with DOT regulations and proper completion of driver logs. Ensure all driver paperwork is submitted within company required timeframes so that drivers and customers are properly compensated. Show less