Experience

Citygate Automotive

• United Kingdom
• Automotive
• 200 - 300 Employee

• Head of Business Kia & ORA

  • Apr 2023 - Present

  Directing the Citygate Kia and Ora brands to success through the following operations:-Liaising with Brand representatives on contractual Sales, Service and Parts agreements-Leading Sales, Service and Parts Heads across the Citygate Kia and Ora businesses to agree on process, training and recruitment strategies-Working with Citygate Heads of specific areas to make sure we are maximising the opportunity to fulfil customer, Citygate and Brand requirements including Marketing, Used Cars, New Cars, Aftersales, HR and Procurement-To communicate effectively with the Directors of Citygate to report, agree and strategize for Kia and Ora towards fulfilling Citygate's core mission statement and Visions & Values Show less

• Head of Business

  • Jul 2022 - Present

  Leading the Kia Slough business to achieve all of it’s Sales, Aftersales and Customer Satisfaction goals.

• Head Of Sales Operations

  • Sep 2021 - Jul 2023

  Within this role I am responsible for structuring, facilitating, training, growing and maintaining Citygate West London’s Sales department.This includes working with 2 Iconic Brands in the Volkswagen and Skoda Flagship stores. My team includes 2 Heads of Sales, 7 Showroom Managers, 3 Sales Admin, Drivers, Site Coordinators and 22 Sales executives.

• Head of Sales West London VW

  • Feb 2021 - Sep 2021

  This role includes--Creating a positive and enjoyable working environment ensuring Citygate’s mission statement is at the heart of the business- ‘to grow a business we are proud of through a commitment to excellence.’-Planning, forecasting and budgeting for the business-Developing departmental goals and objectives for further sales effectiveness.-Monitoring the availability of sales training initiatives as well as overseeing the planning and management for roles, responsibilities, values, and rules of engagement in the sales department. Show less

• Head Of Sales

  • Aug 2018 - Feb 2021

  A corporate, professional leading sales management role. This position includes:• Leading and taking responsibility for the entire sales department• Liaising with the Head of Business and Divisional Director to understand the overall budget for the sales department• Setting out comprehensive plans through detailed analysis of what needs to be achieved on a weekly basis to hit our overall budget• Responsible for the performance monitoring of all Sales staff through mentoring meetings as well as the driving of fixed KPI’s• Making sure all deals and costs have been reconciled correctly across all systems• Forecasting to the Brand where we think we will finish against Brand target• Forecasting to Citygate to give a reflection of where we are tracking against budget• Paying of all departmental bills as well as looking for cheaper alternative providers• Taking responsibility for the overall advertising of our product both digitally and around the local community• Maintaining sale’s staff portals from the paying of wages to the agreeing of holiday• Overseeing the Showroom Manager’s within the team and making sure they are doing what’s required as well as giving them mentoring and responsibilities• Being an expert on all Citygate used car systems including Kerridge, Infor, Dealerweb, Valeting systems, Brand systems and financial systems• Being responsible for claiming all Brand bonus’• Using Dealerweb to analyse trends in the business in order to create a plan to target these areas of weakness• Being a face for the business with any disputes which are raised to me from businesses to customers alike• Having overall control of the day to day running of the department Show less

• Senior Sales Showroom Manager

  • Aug 2017 - Aug 2018

  A corporate, professional sales management role. This position included:• Extensive use of Dealerweb CRM system including reconciling accounts, forecast planning and data used to mentor executives• Managing leads which come in daily, liaising with executives to assure each lead has been dealt with accordingly• Taking control of Used cars through analysing prices, pictures and general advertising forums• Carrying out weekly one to one recognition and performance reviews for executives• Dealing directly with customer complaints• Leading executives by installing best practise• Using Dealerweb to analyse trends in the business, to report back to the Heads of Sales/Business and create a plan to target these areas of weakness• Being a face for the business, interacting with customers in the Showroom as a point of Management answering any additional questions they may have• Managing executives from coaching them through the Sales process as well as Managing their day to day diaries to ensure we are maximising all opportunities• Using Connect Online to print insurance policies for customers as well as creating insurance product quotations• Initial and in cases final reconciling of deals in order to make sure they reflect the correct profit margin• Controlling a fluid and organised valeting system to ensure all forecourt and sold vehicles are in their best condition• To undertake any other duties as requested by the Sales Manager in accordance with the scope and responsibilities of the role. Show less

• Showroom Sales Manager

  • Jun 2016 - Aug 2017

  A corporate, professional sales management role. The position included:• Extensive use of Dealerweb CRM system. On top of prior responsibilities, stacking up deals for customers on behalf of the executive• Being a face for the business, interacting with customers in the Showroom as a point of Management answering any additional questions they may have• Managing executives from coaching them through the Sales process as well as Managing their day to day diaries to ensure we are maximising all opportunities• Using Connect Online to print insurance policies for customers as well as creating insurance product quotations• Initial reconciling of deals in order to make sure they reflect the correct profit margin• Controlling a fluid and organised valeting system to ensure all forecourt and sold vehicles are in their best condition• Resolving any customer complaints and working towards resolving any ongoing issues• Used the ability to work flexible hours around the needs of both customers and the business• To undertake any other duties as requested by the Sales Manager in accordance with the scope and responsibilities of the role. Show less

• Loyalty Manager

  • May 2015 - Jun 2016

  A corporate, professional sales management role. The position included:• Managing the entire Key2Key customer profile system for the Branch. This was a database which provided the details of existing customers who have purchased a car from us previously and our due a renewal to their contract.• Extensive use of Dealerweb CRM system including updating notes, setting next point of contact, customer profiling whilst keeping an active diary• Continuing to self-generate sales leads through networking, referrals and warm/cold calling• Setting of appointments, following up appointments and maintaining customer loyalty• Learning how to use Dealerweb in order to stack up deals for customers• Following an end to end sales process from calling an existing customer to follow-up call post vehicle collection• Collaborate with team to achieve better results• Learning about the different profit margins and deal campaigns• Used the ability to work flexible hours around the needs of both customers and the business.• To undertake any other duties as requested by the Sales Manager in accordance with the scope and responsibilities of the role. Show less

• Sales Executive

  • Mar 2013 - Jun 2015

  A corporate, professional sales role. The job included:• Managing both new and existing customer requirements to understand, anticipateand practically meet their needs, whilst spotting potential sales opportunities• Extensive use of Dealerweb CRM system including updating notes, setting next point of contact, customer profiling whilst keeping an active diary• Efficiently using Connect Online to propose customer agreements to Volkswagen Financial Services• To self-generate sales leads through networking, referrals and warm/cold calling• To achieve a minimum number of customer audits per week to ensure an effectivelymanaged customer base• Setting up appointments and visiting potential customers for new business• Following an end to end sales process from sourcing initial sales lead to follow-up call post vehicle collection• Collaborate with the team to achieve better results• To take personal ownership for the delivery of agreed SMART objectives set withinthe department.• To proactively identify and assist the Sales to obtain real and sustained, continuous improvement, throughout the business and execute same in a timely manner• Used the ability to work flexible hours around the needs of both customers and the business.• To undertake any other duties as requested by the Sales Manager in accordance with the scope and responsibilities of the role. Show less

• Trainee Sales Executive

  • Sep 2012 - Mar 2013

  A corporate, trainee sales role with intensive training in selling. The roles consisted of:• Learning how to manage both new and existing customer’s requirements. • Following a day-plan in order to self-generate sales leads through networking, referrals and warm/cold calling• Mirroring existing consultants in order to learn how they follow the Sales process start to finish• Through training and learning provide pre-sales technical expertise and producteducation to customers• Prepare and deliver appropriate presentations on products/services• Collaborate with the team to help them carry out specific tasks to help me learn• To take personal ownership for the delivery of agreed SMART objectives set withinthe department.• To proactively identify and assist the Sales Manager and other SeniorExecutives to obtain real and sustained, continuous improvement, throughout thebusiness and execute same in a timely manner• To demonstrate high levels of integrity and honesty at all times, establishing a cultureof both personal and organisational trust.• Used the ability to work flexible hours around the needs of both customers and the business.• To undertake any other duties as requested by the Sales Manager in accordance with the scope and responsibilities of the role. Show less