Experience

Complete Office of Wisconsin

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Account Manager

  • Nov 2020 - Present

  • Managed the largest account in the copier division of the company • Drafted and submitted sales orders to customers and executed the order from conception to completion (submission, ordering, installing, billing) • Drafted contract paperwork and submitted with DocuSign • Followed up on expiring leases to upgrade outdated equipment • Worked directly with upper management to improve current processes and develop new processes to maximize efficiency and workflow

• Service Coordinator

  • Oct 2018 - Nov 2020

  • Assisted in the implementation of E-Automate ERP system • Monitored inventory and ordered parts and supplies as needed • Received parts and supplies in to inventory upon delivery to our location • Shipped toner and supplies locally and nationally to customer locations • Dispatched technicians to perform repairs on malfunctioning copiers • Billed accounts for monthly copy usage, copier installations, and supply orders



Bank First National

• Deposit Operations Associate

  • Aug 2017 - May 2018

  • Daily producing and verification of reports for payroll files, non-posted/returned transactions, new debit cards and debit card maintenance • Opened and managed personal/commercial credit card accounts and payments • Printed and mailed new credit cards along with appropriate disclosures and applicable paperwork • Direct contact for business credit card accounts to add authorized card holders, process payments, and adjust credit limits • Handled phone calls and emails from… Show more • Daily producing and verification of reports for payroll files, non-posted/returned transactions, new debit cards and debit card maintenance • Opened and managed personal/commercial credit card accounts and payments • Printed and mailed new credit cards along with appropriate disclosures and applicable paperwork • Direct contact for business credit card accounts to add authorized card holders, process payments, and adjust credit limits • Handled phone calls and emails from personal/commercial customers • Critical attention to accuracy and detail

• Teller

  • Jun 2016 - Aug 2017

  • Conducted cash transactions • Handled customer inquiries in person and over the phone • Daily consolidation of cash drawer to ensure accuracy and balance • Developed excellent customer service skills • First point of contact for customers



Hirschbach

• United States
• Truck Transportation
• 400 - 500 Employee

• Driver Manager/Customer Service Representative

  • Jun 2015 - May 2016

  • Driver manager/customer service representative for Hirschbach’s largest account • Managed my own separate account along with its fleet of drivers • Addressed issues with drivers pay, worked closely with the payroll department • Daily data entry and appointment scheduling • Experienced with AS/400 software • Driver manager/customer service representative for Hirschbach’s largest account • Managed my own separate account along with its fleet of drivers • Addressed issues with drivers pay, worked closely with the payroll department • Daily data entry and appointment scheduling • Experienced with AS/400 software