Experience

Red Flag Alert

• United Kingdom
• Software Development
• 1 - 100 Employee

• Account Manager

  • Mar 2023 - Present

• Customer Success Manager

  • Nov 2022 - Mar 2023



DeliveryApp

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Sales Support and Account Manager (South)

  • Feb 2022 - Nov 2022

• Business Development Executive

  • May 2021 - Feb 2022



Raising Foundation

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Partner Engagement Manager

  • Nov 2020 - May 2021



npower Business Solutions

• United Kingdom
• Utilities
• 300 - 400 Employee

• Sales Support Analyst

  • Mar 2020 - May 2020

  * Ran prices using Microsoft Excel and sent them out using Microsoft Outlook to clients who were on deemed/out of contract rates so that they would save money by entering new contracts ranging from 12 months to 36 months, making Npower a minimum of £46k * Collaborated with account managers to hit and exceed monthly targets and were adding to the teams profits that were being made in the difficult circumstances of the coronavirus * Learned how to move customers into and out of properties using new software (Junifer) * Learned and complied with GDPR for telephone validation calls and validation emails in a positive and professional manner * Improved my attention to detail and time management skill set by finding a minimum of 100 contacts and sending out a minimum of 60 prices out to clients a day, regularly hitting and exceeding this daily target * Found new and existing contacts for the Account Managers to assist with sending out prices using systems such as Sprite, Salesforce, Ecoes, and Junifer in addition to Google search and Companies House * Systems used: Junifer, Ecoes, Sprite, Salesforce, Companies House, Excel, Outlook Show less



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Sales and Stockroom Associate

  • May 2019 - Mar 2020

  * A proven track record of increasing conversion to over double the daily target when on the shop floor, increase in average transaction value (ATV) of high priced items such as jeans and the amount of order in stores * Met and exceeded given targets to increase sales during daily shifts * Trained new members of staff on processes on the sales floor and the stockroom * Consistently allocated to the highest traffic areas of the shop due to my high levels of customer interaction and engagement * Given daily individual and collective targets to meet and surpass (units per transaction, average transaction value, loyalty scheme sign ups, etc.) * Learned organisation skills through the maintenance of high standards on the shop floor to create tidy stacks of folded clothes and presentable hung items * Learned cash handling and till operation * Became a dual associate (sales and stock room) assisting with organisation within strict time limits Show less



James Andrews Recruitment Solutions Ltd

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Recruitment Consultant

  • Jan 2019 - Mar 2019

  * Liaised and generated connections with a wide range of companies who had an accountancy team ranging from 1-200+ people * Worked an average of 53 hours a week and used social media websites such as LinkedIn on weekends to generate new contacts for organisations within my file * Provided business consultancy to clients and sector professionals using specialist knowledge of the various job roles within the Finance and Accountancy sector * Worked with line managers up to and including Chief Executive Officers via telephone, e-mail, and written letters * Was set and exceeded key performance indicator (KPI) targets * Screened and shortlisted candidates using various means such as in person interviews to assess suitability for positions and advise them of opportunities available * Liaised with clients to organise interviews and candidate bookings and completed all necessary administration Show less



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2016 - Dec 2018

  * See above

• Sales Associate

  • Oct 2016 - Jun 2018

  * Generated repeat business through customers that have returned back to the Liverpool store due to my customer service* Due to working at both stores simultaneously, resulting in a high level of brand awareness within the retail industry and its business models* Worked Black Friday at the Liverpool store twice and have been able to handle the pressure of this busy working environment while maintaining a high energy and completing my daily tasks