Experience

Natomas Charter School
• 1 - 100 Employee
• Administrative Assistant

  • Jul 2022 - Present


FASTSIGNS®

• United States
• Printing Services
• 700 & Above Employee

• Visual Communication Specialist

  • Jun 2022 - Sep 2022

  Conceive and design visual concepts to beat convey a client’s messages to their intended audiences. Conceive and design visual concepts to beat convey a client’s messages to their intended audiences.



AlphaGraphics

• United States
• Printing Services
• 1 - 100 Employee

• Production Lead/Customer Service/Production Lead/ Printing and Signs Graphics

  • Feb 2021 - Jun 2022

  13 years of print and marketing experience. 25+ years of customer service experience. 13 years of print and marketing experience. 25+ years of customer service experience.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Print & Marketing Manager

  • Apr 2018 - Feb 2021

  13 years of print and marketing experience. 25+ years of customer service experience. 13 years of print and marketing experience. 25+ years of customer service experience.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Account Services Engineer

  • Jan 2010 - Feb 2018

  Printing and publishing Account Manager who managed contract and relationship between Xerox Corporation with client, Pillsbury LLC. Supervised copy center, mail room output and production. Performed monthly, billing and tracking for active client contracts. Also performed minimal maintenance when necessary on Xerox Copier Models 7665, 4595 & 275 • Executed financial performance and customer satisfaction of all related scope and functions of assigned accounts • Identified… Show more Printing and publishing Account Manager who managed contract and relationship between Xerox Corporation with client, Pillsbury LLC. Supervised copy center, mail room output and production. Performed monthly, billing and tracking for active client contracts. Also performed minimal maintenance when necessary on Xerox Copier Models 7665, 4595 & 275 • Executed financial performance and customer satisfaction of all related scope and functions of assigned accounts • Identified, scoped and sold (independently and in a team) additional solutions to customer. • Coordinated all facets of system implementation from setup to deployment, including training. • Managed accounts for all assigned service customers, providing outstanding customer satisfaction and retention. • Served as the main contact for all service product lines including: TSP, Extras, Time and Material, Non-Installed Parts, plus • Conducted project reviews to help companies determine the most effective system to meet their needs and requirements. • Evaluated vendors, negotiated agreements, ran testing, and facilitated buy-in. • Ensured customer expectations were met and resolved customer issues in a timely, effective, and professional manner. Show less Printing and publishing Account Manager who managed contract and relationship between Xerox Corporation with client, Pillsbury LLC. Supervised copy center, mail room output and production. Performed monthly, billing and tracking for active client contracts. Also performed minimal maintenance when necessary on Xerox Copier Models 7665, 4595 & 275 • Executed financial performance and customer satisfaction of all related scope and functions of assigned accounts • Identified… Show more Printing and publishing Account Manager who managed contract and relationship between Xerox Corporation with client, Pillsbury LLC. Supervised copy center, mail room output and production. Performed monthly, billing and tracking for active client contracts. Also performed minimal maintenance when necessary on Xerox Copier Models 7665, 4595 & 275 • Executed financial performance and customer satisfaction of all related scope and functions of assigned accounts • Identified, scoped and sold (independently and in a team) additional solutions to customer. • Coordinated all facets of system implementation from setup to deployment, including training. • Managed accounts for all assigned service customers, providing outstanding customer satisfaction and retention. • Served as the main contact for all service product lines including: TSP, Extras, Time and Material, Non-Installed Parts, plus • Conducted project reviews to help companies determine the most effective system to meet their needs and requirements. • Evaluated vendors, negotiated agreements, ran testing, and facilitated buy-in. • Ensured customer expectations were met and resolved customer issues in a timely, effective, and professional manner. Show less



ADP

• Lebanon
• Architecture and Planning
• 1 - 100 Employee

• Relationship Manager

  • Apr 2004 - Mar 2010

  The Relationship Manager develops and enhances strategic business partnerships by building trust with client’s key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of client’s business objectives, strategic objective and requirements to proactively demonstrate and deliver increased value through life cycle of the client. The Relationship Manager also identifies new service and/or product opportunities and coordinates as necessary… Show more The Relationship Manager develops and enhances strategic business partnerships by building trust with client’s key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of client’s business objectives, strategic objective and requirements to proactively demonstrate and deliver increased value through life cycle of the client. The Relationship Manager also identifies new service and/or product opportunities and coordinates as necessary with Sales. Acts as liaison between the client and ADP, serving as an internal client advocate. • Coordinate effort and communication between Sales and Service organizations. • Work with IS to ensure smooth transition of firms with 25+ accounts at initial set up. • Proactively ensures client satisfaction through regular conference calls and periodic client visits. • Promotes client participation in focus groups to solicit feedback on product/service initiatives. • Communicates and promotes key ADP initiatives to the client (e.g.., user group meetings, product enhancements, etc.). • Coordinates client projects, resolution of critical service issues, and follow-up to quality survey feedback. • Determines the components of projects and prepares comprehensive project plan and scope of all required activities across product and service platforms. • Communicates status and next steps to the client and appropriate internal ADP partners. • Identifies new service and/or product opportunities and coordinates as necessary with Sales. • Performs strategic account review with the client to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities. Adheres to standard ADP tools and processes (i.e.., tracking calls in CRM System, case management, etc.). • Produces detailed trip reports and distributes to all appropriate parties. • Partners with internal ADP partners as required, to enable seamless delivery of ADP Services and strategic planning. Show less The Relationship Manager develops and enhances strategic business partnerships by building trust with client’s key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of client’s business objectives, strategic objective and requirements to proactively demonstrate and deliver increased value through life cycle of the client. The Relationship Manager also identifies new service and/or product opportunities and coordinates as necessary… Show more The Relationship Manager develops and enhances strategic business partnerships by building trust with client’s key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of client’s business objectives, strategic objective and requirements to proactively demonstrate and deliver increased value through life cycle of the client. The Relationship Manager also identifies new service and/or product opportunities and coordinates as necessary with Sales. Acts as liaison between the client and ADP, serving as an internal client advocate. • Coordinate effort and communication between Sales and Service organizations. • Work with IS to ensure smooth transition of firms with 25+ accounts at initial set up. • Proactively ensures client satisfaction through regular conference calls and periodic client visits. • Promotes client participation in focus groups to solicit feedback on product/service initiatives. • Communicates and promotes key ADP initiatives to the client (e.g.., user group meetings, product enhancements, etc.). • Coordinates client projects, resolution of critical service issues, and follow-up to quality survey feedback. • Determines the components of projects and prepares comprehensive project plan and scope of all required activities across product and service platforms. • Communicates status and next steps to the client and appropriate internal ADP partners. • Identifies new service and/or product opportunities and coordinates as necessary with Sales. • Performs strategic account review with the client to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities. Adheres to standard ADP tools and processes (i.e.., tracking calls in CRM System, case management, etc.). • Produces detailed trip reports and distributes to all appropriate parties. • Partners with internal ADP partners as required, to enable seamless delivery of ADP Services and strategic planning. Show less