Experience

Citizens Fiber

• United States
• Telecommunications
• 1 - 100 Employee

• Residential Sales Manager

  • Sep 2017 - Present

  Responsible for growth and saturation rate increase in existing Fiber territories along with new Fiber zones as they are built. Intertwining the role of CSR and Strategic Analyst. Making this position the trifecta of all the accumulated work experience over the last 20 years. Responsible for growth and saturation rate increase in existing Fiber territories along with new Fiber zones as they are built. Intertwining the role of CSR and Strategic Analyst. Making this position the trifecta of all the accumulated work experience over the last 20 years.



OTG Drones

• Owner

  • May 2016 - Sep 2017

  Owner of OTG Drones. Licensed FAA Certified Commercial UAS/Drone Pilot offering aerial photography for multiple applications. Owner of OTG Drones. Licensed FAA Certified Commercial UAS/Drone Pilot offering aerial photography for multiple applications.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Store Manager

  • Nov 2013 - Mar 2016

  Further coach and lead staff in successful sales attainment and adherence with company policiesTrain management and sales staff to prepare for further promotions within the companyCompletion of accounting and reports associated with cash receipts and prices

• Assistant Store Manager

  • Jun 2012 - Nov 2013

  Continued development of coaching and leadership styles to effectively guide the sales staff and promote a positive culture of self developmentAssist Store Manager in daily operation of the store including execution of sales, service and customer experience initiativesSchedule employees based on customer traffic and sales flowMaintain inventories by systematically organizing back stock and front stock throughout the store Conduct on-hand physical inventory counts on a weekly and monthly basis to identify & reduce shrinkageMaintain store appearance by checking facility conditions on an on-going basis and identifying issues to be rectified. Complete day-to-day paperwork, compliant to Sarbanes-Oxley Show less

• Assistant Store Manager

  • Dec 2011 - Jun 2012

  Learned how to effectively coach and lead a teamAssist Store Manager in daily operation of the store including execution of sales, service and customer experience initiatives.Schedule employees, maintain inventories, conduct physical inventory counts, maintain store appearance and complete day-to-day paperwork and tasks as directed

• Sales Execution Lead

  • Jan 2011 - Dec 2011

  Oversaw the completion of monthly trainings for 600+ employees through training plans and bi-weekly training reportsProvide reporting and analysis of Small Business sales, post-paid sales, pre-paid sales, product mix, feature revenue, and accessory revenueAssist Marketing and Supply Chain with new store openings, store remodels, and store closings regarding Demo Device Trackers, inventory movement, and store layout.Coordinate with Work Force Management, Marketing, Supply Chain, and Finance to develop sales, inventory, and schedule reportsAnalyze monthly schedules for 90 retail locationsMarket SME for national audit process, retail observation forms, retail scheduling tool, and schedule variance analysisWork through new hire logistics process from beginning to 6 months from hire date Show less

• OnBoarding Analyst

  • May 2009 - Dec 2010

  Managed system setup, travel, and training completion for new hire classes totaling 1100+ individuals for the Northeast Region: New England, Eastern PA, and DC/Baltimore marketsCoordinated with Trainers, Staffing, Store Managers, and Operations to analyze new hire trainings and deliver reporting in a timely fashionOrdered, received, and delivered new hire training kitsReceived the Key Contributor Award in 2010 for involvement in streamlining the OnBoarding process.



Cingular Wireless/AT&T

• United States
• Telecommunications
• 1 - 100 Employee

• Retail Operations Analyst

  • Oct 2003 - May 2009

  Wrote and distributed a Retail Operations training guide to increase store efficiency with system usage and backend processes Developed instructor led point-of-sale and inventory system trainings for Retail Operations and Retail Management Analyzed inventory flow by monitoring on-hand and in-transit quantities of product, DSOH (Day Stock on Hand) for all retail SKUs, and obsolete inventory Implemented the FIFO (First-in, First-out) principle within the market to better organize backstock inventory Performed overview analysis of the monthly Key Operating Indicators for all retail locations Evaluated the Beta environments of systems and reports utilized by both Operations and Retail during the 2004 Cingular Wireless/AT&T merger Show less