Experience

Petland

• Retail
• 1 - 100 Employee

• Call Center Supervisor

  • Jan 2018 - Present

  -Designed, Recruited, and successfully launched Retail Call Center including: Hired 5 full time staff Developed messaging and protocols for high volume results Developed, implemented and evaluated training for new staff Established individual and team metrics to achieve business plan goals Present results to leadership team Track Google marketing results and budgeting Track Facebook, and Instagram results and budgeting -Store Manager 3-5 days per week Interview potential sales staff Assist with training all newly hired sales staff Manage sales associates on the sales floor Handle customer questions and issues that need manager supervision Process financing for customer purchases Lead by example by completing sales myself during times of high volume



INALINK CORPORATION

• United States
• Retail
• 1 - 100 Employee

• Team Manager

  • Apr 2011 - Jan 2018

  Daily Responsibilities: - Manage and oversee the 5-10 person calling staff throughout the day to ensure they are staying on task and progressing efficiently - Conduct ongoing training based on calling staff performance - Conduct interviews for potential new employees - Initial training for new employees and make a decision on their future employment based on their first two weeks performance - Process credit card payments for calling staff - Make daily calls to our client’s members which include: Real Estate Professionals; Pediatricians, Radiologists, Insurance Professionals, Financial Executives, etc - Led the calling staff in performance every year. Performed at 93% to 96% of goal.