Embedded Control Manager

• Jan 2023 - Present

-Ensuring compliance to CASS including managing the Resolution Pack & CMAR submission -Facilitating engagements; internal & external audits, compliance monitoring-Reviewing Operational risk events including escalating where appropriate -Enhancing Operational controls and procedures-Producing MI for Senior Management

Deputy Head of Dealing & Registration

• Apr 2021 - Jan 2023

Senior Financial Administator

• Oct 2019 - Mar 2021

Financial Administrator

• Jan 2019 - Oct 2019

Apprentice Administator

• Jul 2017 - Jan 2019

Apprenticeship completed with Babington Group. Programme: Financial Administration Level 3. While completing my apprenticeship, I was awarded North West Employee Engagement Group (NWEEG) Awesome Apprentice of the Year.

Customer Service Assistant

• Aug 2016 - Jul 2017

Providing excellent service to customers who come into the branch. Deal with all queries and transactions of customers accounts while maintaining a high level of knowledge to rules and regulations. While working at Lloyd’s, I won an award which recognised the high level of customer service I was delivering to customers. Providing excellent service to customers who come into the branch. Deal with all queries and transactions of customers accounts while maintaining a high level of knowledge to rules and regulations. While working at Lloyd’s, I won an award which recognised the high level of customer service I was delivering to customers.