Experience

Homestead Resort & Golf Club Utah

• United States
• Hospitality
• 1 - 100 Employee

• Human Resources Manager

  • Mar 2023 - Present

  Coordinate recruiting events and use HRIS to contact potential applicants. Ensure onboarding procedures are followed correctly. Oversee employee recognition programs and conduct frequently interviews with employees in all departments. Meet with managers on a weekly basis to discuss department needs, including developing training policies and practices. Ensure eligible employees are enrolled in benefits and answer questions regarding various plans. Coordinate recruiting events and use HRIS to contact potential applicants. Ensure onboarding procedures are followed correctly. Oversee employee recognition programs and conduct frequently interviews with employees in all departments. Meet with managers on a weekly basis to discuss department needs, including developing training policies and practices. Ensure eligible employees are enrolled in benefits and answer questions regarding various plans.



OrthoPros of Utah

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Office Manager

  • Feb 2022 - Feb 2023

  I manage a small team of employees to ensure patient referrals are processed and documented accurately. This is done by organizing Standard of Procedures for each job title and assessing compliance. I provide training for new hires to ensure operational procedures are understood and followed correctly. I audit paperwork, check insurance benefits, and discuss estimated patient responsibilities based on accumulations. I use our CMS software to make daily updates on the progress of patients. I manage a small team of employees to ensure patient referrals are processed and documented accurately. This is done by organizing Standard of Procedures for each job title and assessing compliance. I provide training for new hires to ensure operational procedures are understood and followed correctly. I audit paperwork, check insurance benefits, and discuss estimated patient responsibilities based on accumulations. I use our CMS software to make daily updates on the progress of patients.



Revere Health

• United States
• Medical Practices
• 700 & Above Employee

• Call Center Representative

  • Jun 2021 - Feb 2022

  Assist customers with scheduling appointments for 3 departments including Gastroenterology, OBGYN, and Urology. Coordinate medical needs for patients at 8 doctor's offices in various locations in the Utah Valley area. Communicate with Medical Assistants, Nurses and Physician Assistants to answer patient's medical questions. Send request orders for prescription refills to nurses and ensure patient info is updated in Revere Health's Electronic Medical Record system. Quickly and efficiently… Show more Assist customers with scheduling appointments for 3 departments including Gastroenterology, OBGYN, and Urology. Coordinate medical needs for patients at 8 doctor's offices in various locations in the Utah Valley area. Communicate with Medical Assistants, Nurses and Physician Assistants to answer patient's medical questions. Send request orders for prescription refills to nurses and ensure patient info is updated in Revere Health's Electronic Medical Record system. Quickly and efficiently document phone call conversations through various computer programs. Update patients on Doctor's recommendations for future health needs. Show less Assist customers with scheduling appointments for 3 departments including Gastroenterology, OBGYN, and Urology. Coordinate medical needs for patients at 8 doctor's offices in various locations in the Utah Valley area. Communicate with Medical Assistants, Nurses and Physician Assistants to answer patient's medical questions. Send request orders for prescription refills to nurses and ensure patient info is updated in Revere Health's Electronic Medical Record system. Quickly and efficiently… Show more Assist customers with scheduling appointments for 3 departments including Gastroenterology, OBGYN, and Urology. Coordinate medical needs for patients at 8 doctor's offices in various locations in the Utah Valley area. Communicate with Medical Assistants, Nurses and Physician Assistants to answer patient's medical questions. Send request orders for prescription refills to nurses and ensure patient info is updated in Revere Health's Electronic Medical Record system. Quickly and efficiently document phone call conversations through various computer programs. Update patients on Doctor's recommendations for future health needs. Show less



Missionary Training Center

• United States
• Professional Training and Coaching
• 400 - 500 Employee

• Information Technology Team Lead

  • Jan 2019 - May 2021

  Provided 1st tier technical computer customer support for over 2,500 employees and service volunteers. Supervised a team of 3 employees by teaching technical computer skills and setting goals to encourage accountability and progressive improvement. Documented processes for an average of 30 daily issues reported by phone call, email, chat, and in-person visits. Adjusted IT troubleshooting steps based on adaptability of customer’s technological knowledge and skills using screenshots, video… Show more Provided 1st tier technical computer customer support for over 2,500 employees and service volunteers. Supervised a team of 3 employees by teaching technical computer skills and setting goals to encourage accountability and progressive improvement. Documented processes for an average of 30 daily issues reported by phone call, email, chat, and in-person visits. Adjusted IT troubleshooting steps based on adaptability of customer’s technological knowledge and skills using screenshots, video demonstrations, and conference calls. Show less Provided 1st tier technical computer customer support for over 2,500 employees and service volunteers. Supervised a team of 3 employees by teaching technical computer skills and setting goals to encourage accountability and progressive improvement. Documented processes for an average of 30 daily issues reported by phone call, email, chat, and in-person visits. Adjusted IT troubleshooting steps based on adaptability of customer’s technological knowledge and skills using screenshots, video… Show more Provided 1st tier technical computer customer support for over 2,500 employees and service volunteers. Supervised a team of 3 employees by teaching technical computer skills and setting goals to encourage accountability and progressive improvement. Documented processes for an average of 30 daily issues reported by phone call, email, chat, and in-person visits. Adjusted IT troubleshooting steps based on adaptability of customer’s technological knowledge and skills using screenshots, video demonstrations, and conference calls. Show less



Subway

• United States
• Restaurants
• 1 - 100 Employee

• Sandwich Maker

  • May 2018 - Aug 2018

  Supervised inexperienced employees by teaching correct procedures and providing encouragement. Maintained a prompt schedule and provided customer service by answering questions about food purchases or dietary information. Supervised inexperienced employees by teaching correct procedures and providing encouragement. Maintained a prompt schedule and provided customer service by answering questions about food purchases or dietary information.



Cover Up Embroidery & Screen Printing

• Secretary

  • Jun 2016 - Sep 2016

  Improved organization of company by recording accurate files, publicized merchandise to customers by exploring different options, and satisfied needs of customers through personalized and positive communication Improved organization of company by recording accurate files, publicized merchandise to customers by exploring different options, and satisfied needs of customers through personalized and positive communication



Old Grist Mill

• United States
• Food and Beverage Manufacturing

• Deli Worker/Cashier

  • Jul 2015 - May 2016

  Contributed to sustaining a healthy environment while providing quality customer service. Completed multiple food production tasks at once with accuracy and efficiency. Adapted to different positions in the store when needed. Contributed to sustaining a healthy environment while providing quality customer service. Completed multiple food production tasks at once with accuracy and efficiency. Adapted to different positions in the store when needed.