Experience

NHBlacklabs Delivery LLC

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Chief Operations Officer

  • Oct 2020 - Present

  •Joined start up business in its infancy as the first employee hired to assist with growth and development of a DSP (Delivery Service Partner) with Amazon. •Strong leadership and collaboration skills as shown through developing a team of high-performing, hardworking employees from 10 to 80 maintaining a strong culture of individuals that work for and with each other. •Responsible for recruitment, training, developing, and retaining a team. •Organized, created, and developed plans for daily operations to promote daily execution of delivery while maintaining the highest level of safety compliance and customer obsession. •Achieved #1 ranking in the station and #6 Nationally as the youngest DSP, meeting and exceeding Amazon’s metrics of speed, safety and customer satisfaction. •Increased revenue goals by 20% achieving Fantastic Plus ratings increasing price per package. Show less



Radisson Hotel Nashua

• Hospitality
• 1 - 100 Employee

• Director Of Operations

  • Apr 2020 - Apr 2023

  *Work with the GM to manage all sources of revenue relating to the Rooms Department. *Assists in creating the hotel's annual budget as it relates to the Rooms Division and monitors performance. *Monitors expenses to ensure costs remain within budget. *Supervises Rooms Department Heads to include hiring, training, coaching & counseling, motivating, and evaluating performance. *Assists with supervising employees in Rooms, Engineering and Housekeeping as needed. *Conducts regular employee meetings to keep employees up-to-date on hotel information. *Oversee the room audit program to ensure rooms exceed standards. *Responds quickly to guests' requests in a professional and friendly manner with the goal of providing *5-star service. *Follows up to ensure 100% guest satisfaction. *Create and implement incentive programs for Rooms Department. *Ensure the hotel is safe and well-maintained at all times. *Possesses a sense of urgency. *Acts as Manager-on-Duty. Show less

• Director Of Food And Beverage

  • Sep 2015 - Jan 2019

  * Manage and develop Restaurant, Banquet and Kitchen staff of 50 team members. * Successfully created a new menu and marketing campaign to increase business and attract new customers. * Increased revenues by 1.3% * Controlled inventory reduced spoilage and reduced labor costs. * Maintained sanitation codes and laws for Health/Liquor Inspection for restaurants/bars/kitchen. Improved Health Inspection scores from 73% to 94%. * Improved Brand Standard Scores from Fail to 100% in dining, room service and kitchen. Show less



Sky Meadow Country Club

• United States
• Hospitality
• 1 - 100 Employee

• Director of Food and Beverage

  • Jul 2014 - Sep 2015

  * Manage food and beverage outlets including but not limited to convenience carts, snack bar, bar/lounge areas, restaurant(s), catering and banquet facilities by ensuring that product quality and service standards are met.* Manage all food and beverage staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, evaluating, supervising performance and carrying out disciplinary action as needed.* Ensure a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing.* Control costs of all food and beverage outlets by overseeing all purchasing of food, beverages, supplies and equipment; estimating product and personnel levels; utilizing labor scheduling tool to adjust salary and hourly schedules following demand patterns, budget and local labor laws; maintaining effective inventory and shortage controls; tracking expenses including payroll, supplies and maintenance; generating monthly inventory report, cost of sales report and other reports as requested by management; working with the General Manager to develop an annual food and beverage plan and budget.* Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events.* Maintain customer satisfaction and employee productivity by handling customer inquiries, concerns or comments and providing solutions; acquiring feedback from customers and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business.* Adhere to all safety, sanitation, food preparation, food storage and alcohol beverage control policies.* Acknowledge, greet and thank all members and guests. Show less

• Sales Manager

  • Aug 2013 - Jul 2014

  * Solicit, qualify and book all markets for catering events and golf memberships.* Create event information and manage communication to successfully execute event.* Maximize revenues by offering upgrades.* Create and manage Annual Strategic Plan.* Analyze and study competition to maintain competitiveness.

• Director of Social Events/Catering Manager

  • Nov 2010 - Aug 2013

  *Responsible for overseeing catering sales specializing in social markets, corporate markets, weddings, bar/bat mitzvahs, non-profit gala and fundraising events. *Pro actively solicited new and existing accounts to exceed revenue goals and engage in regular off site sales calls, create proposals, contracts, floor plans and banquet event orders. *Plan client functions along with on site supervision of their function to ensure their satisfaction and successful execution. *Work with other departments within the hotel to increase interdepartmental communication and provide quality service to clients. *Participate in industry events and sales blitzes to increase Hotel exposure. *Participate in daily business review meetings, pre/post convention meetings. *Responsible for Catering Forecast using resources to help make informed decisions and maximize revenue. *Developed and maintained positive relationships with peers, competitors and brand partners. Show less