Purchasing Coordinator

• Feb 2020 - Present

Case Review Project Lead

• Oct 2019 - Feb 2020

Program Excellence Associate

• Jan 2019 - Oct 2019

Client Operations Advocate

• Jan 2018 - Jan 2019

• Manage anywhere from 25-30 clients currently using the company’s SaaS platform for their employee benefit’s solution.• Troubleshoot and resolve system issues and client requests in a timely, professional manner to maintain the client’s level of satisfaction and loyalty.• Continually review data to ensure that all members and their benefits within the system are correctly transmitted to insurance vendors and clients. • Sere as the day-to-day contact for clients, working collaboratively to deliver a consistent experience that drives increases in satisfaction and loyalty.

Employee Engagement Coordinator

• Mar 2017 - Jan 2018

• Scheduled and executed internal learning and development program that included new hire orientation and ongoing training throughout the organization. • Successfully introduced new hires into the company’s cutting-edge SaaS platform and executed pre-hire communication and onboarding processes for new hires. • Planned and executed a number of highly successful internal events.Notable achievements while in the position included:- Partnered with the VP of Recruiting to successfully pilot LinkedIn Pipeline Builder service, creating content and correctly identifying target audiences.

Professional Development Program Representative

• Jun 2016 - Jan 2018

• Selected to serve as a member of the rotational Professional Development Program, obtaining valued experience in a variety of department within the organization.• Assumed the role of customer service representative during the first rotation, deliver exceptional levels of service to both clients and employees while creating customized employee solutions and advising on the full line of company benefits available.• Maintained open lines of communication with client managers and quality advocates to serve clients and their employees in the best possible manner.

Strategic Communications Intern

• Jul 2015 - Apr 2016

• Planned a number of highly successful events including Academic Day for the university’s homecoming including managing volunteers for the parade, setting up the event site for the football game and using social media and various media outlets to raise awareness. • Wrote profiles on current students and alumni for the college’s Facebook page, alumni magazine and Hawktalk Daily. • Maintained open lines of communication with alumni to enhance relationships with the college. • Planned a number of highly successful events including Academic Day for the university’s homecoming including managing volunteers for the parade, setting up the event site for the football game and using social media and various media outlets to raise awareness. • Wrote profiles on current students and alumni for the college’s Facebook page, alumni magazine and Hawktalk Daily. • Maintained open lines of communication with alumni to enhance relationships with the college.

Business Development Intern

• Apr 2015 - Aug 2015

• Worked in collaboration with the Content Marketing Manager to create and execute social media strategy and to monitor various platforms including Facebook, Twitter and the company’s website and blog. • Wrote for the company blog during the summer while in the position. Notable achievements while in the position included:- Served as the brand ambassador for recognizable client’s including The Illinois Lottery and Airbnb through experiential marketing events. - Successfully improved the public relations strategy for the company and managed case studies.