Experience

Mr Jones Watches

• United Kingdom
• Design
• 1 - 100 Employee

• General Manager

  • Aug 2019 - Present

  Operations:•Assist the company Founder and CEO on all matters relating to the organisation of the company operations•Support the CEO in the management of the company's workflows by creating critical paths and maintaining project listsCompany Accounting:•Oversee the ongoing maintenance of accounts•Reconcile all accounts including receivable and payable •Ensure cashflow is utilised properly and protect reserves Projects:•Multi-disciplinary project work stretching across the entire scope of the business•Manage first store opening for the business - manage process from scope to execution•Design, source and execution of the first line of apparel for the business•Manage ecommerce and content shoot incl. talent bookings, castings and agency communication Customer Service:•Motivates and inspires team of two with a clear vision for the department, translating this into tangible goals and actions•Managing customer relationships, dealing with issues and executing CX initiatives•Ensure customer requests are responded to and recorded in line with company guidelines and tone of voice•Build and maintain online customer relationships, offering a personal service that inspires brand loyalty•Coordinate with internal teams regarding Made To Order and bespoke requests•Report on customer issues and product feedback to the wider team Showroom / Store Management:•Point of contact for all showroom related queries and resource management•Ensuring all showroom staff are working in-line with company policies Ecommerce Fulfilment:•Point of contact for all matters relating to fulfilment and logistics•Actively manage the relationship between the company and external vendors / delivery partners•Forecasting demand and relay information to the necessary logistics partners HR Management:•Responsible for all HR matters including new employee onboarding, H&S training, creation of company handbook and resource framework•Provide accurate advice and support to managers Show less

• Studio Assistant

  • Sep 2018 - Aug 2019

  Assisting the General Manager in areas of administration within the company, dealing directly with Customer Service, Ecommerce Fulfilment and overall company operationsCustomer Service:•Build and maintain online customer relationships, offering a personal service that inspires brand loyalty•Respond to customer complaints and work to resolve any issues •Provide customer sales after-care, ensuring that customer feedback is relied to the General Manager•Expert in company product offering: advising customers based on in-depth product knowledge•Advocate for online customers ensuring that internal teams are accountable for their part in the customer journey•Coordinate with internal teams regarding Made To Order and bespoke requestsEcommerce / Wholesale Fulfilment:•Quality control of all products in preparation for sale, ensuring all products are presented at the highest standard•Process and pack all online B2B and B2C orders, ensuring orders fulfilled correctly and in a timely manner•Point of contact for all wholesale customers•Perform weekly stocktake of all products available for saleOperations:•Assist the General Manager on all matters relating to the company’s operations•Assisting to ensure smooth day to day running of the office•General admin of showroom and office resources•Key holder for the office & showroom Show less



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Nov 2017 - Apr 2018



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Walt Disney World Cast Member

  • Jun 2017 - Aug 2017

  Attractions Cast Member at Disney's Animal Kingdom Attractions Cast Member at Disney's Animal Kingdom