Experience

Yoga Dublin
• Ireland
• Wellness and Fitness Services
• 1 - 100 Employee
• Front Desk Receptionist

  • Feb 2023 - Present

Fjord, Part of Accenture Song
• United Kingdom
• Design
• 500 - 600 Employee
• Interaction Design Intern

  • Jun 2022 - Present


Ballyhass Adventure Group

• Ireland
• Recreational Facilities
• 1 - 100 Employee

• Administrator & Receptionist

  • Apr 2018 - Present

  As a member of a busy team, I am tasked with ensuring all administrative duties are completed in addition to answering queries, promoting available activity packages and processing payments for bookings received. I archive information for two sites, and support up to 100 staff members.To ensure appropriate H&S standards are upheld, as well as satisfaction with activities delivered, I connect with Group Leaders, Teachers and Customers to gather feedback and relay suggestions t seniormanagement for review.In addition, I input payment details and booking information into CRM systems to track invoices and confirmavailability with centre sites for certain activities.

• Marketing Team Member

  • Apr 2018 - Present

  In conjunction to the role above, I also work as part of the marketing team where I actively promote incentives, offers and events on social media to boost engagement and generate interest with activities. To increase reach, I research the external environment for potential customers in Cork, Limerick and Kerry. These would generally be a mix of corporate groups and schools, and I would create pricing strategies to accommodate for their needs and secure bookings.This also led to a growth in online presence and enabled me to contact managers or sports / social representatives directly to present packages, secure bookings and finalise payments. In addition, I organised, advertised and led a water-sport based course for women throughout the summer.

• Outdoor Pursuits Instructor

  • May 2016 - Present

  In this active position, I am responsible for greeting groups as they enter the centre and carefully outlining the Health and Safety procedures associated with each activity before they begin. To stimulate excitement, I would inform individuals of planned activities and answer any questions to alleviate stress.By demonstrating activities, I am able to identify risks and remove hazards which prevent accidents. Should minor injuries happen, I complete First Aid and recommend treatment to assist recovery.



Thérapie Clinic

• United Kingdom
• Medical Practices
• 300 - 400 Employee

• Customer Service Agent

  • Nov 2019 - Mar 2020

  In this busy role, I attended to customers' needs as the first point of contact. Answered phones and customer requests and complaints in an efficient manner ● Transferred calls to the appropriate place ● Reported to supervisor with any problems or suggestions to better work atmosphere ● Assisted customers in a timely manner to avoid long waiting times ● Calmed frustrated or upset customers by providing excellent and friendly service In this busy role, I attended to customers' needs as the first point of contact. Answered phones and customer requests and complaints in an efficient manner ● Transferred calls to the appropriate place ● Reported to supervisor with any problems or suggestions to better work atmosphere ● Assisted customers in a timely manner to avoid long waiting times ● Calmed frustrated or upset customers by providing excellent and friendly service



1584 at the White Deer

• Waitress

  • Nov 2018 - Jan 2019

  Delivered excellent service to customers by accepting orders and explaining dietary information of each dish on offer, on request; informed individuals of daily specials, preparing specialty dishes at tables as required. To avoid dissatisfaction, I would handle any complaints or issues quickly and refer to management to resolve escalated problems. I also maintained cleanliness throughout the restaurant in accordance to Health & Hygiene standards. Delivered excellent service to customers by accepting orders and explaining dietary information of each dish on offer, on request; informed individuals of daily specials, preparing specialty dishes at tables as required. To avoid dissatisfaction, I would handle any complaints or issues quickly and refer to management to resolve escalated problems. I also maintained cleanliness throughout the restaurant in accordance to Health & Hygiene standards.