Experience

RxSpark

• United States
• Consumer Services
• 1 - 100 Employee

• Director of Operations

  • Nov 2018 - Present



Ryehill Services

• Edinburgh, United Kingdom

• Managing Director

  • Nov 2018 - Present



Travelling Gastronaut

• Bristol, United Kingdom

• Owner/Author

  • Aug 2012 - Present

  I write a blog with anecdotes inspired by eating, cooking, travelling and different cultures. I have had over 2,000 visits to my site from across the world. I write a blog with anecdotes inspired by eating, cooking, travelling and different cultures. I have had over 2,000 visits to my site from across the world.



Care Quality Commission

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Performance Practice Manager

  • May 2018 - Nov 2018

  Leading CQC’s Performance function, I drove learning and performance improvement across the organisation through high quality Management Information and analysis. Together with the Evaluation, Economics, Assurance and Resource Planning functions, we provided holistic analysis of CQC’s performance and impact, informed and monitored improvement initiatives, and provided insight to our strategic planning and change function.

• Senior Planning and Performance Manager

  • Jul 2017 - May 2018

  Managing CQC’s operational and corporate reporting teams and the system support team, I drive improvement in CQC’s performance through high quality regular reporting, analysis and support in the use of systems.

• Planning & Performance Manager

  • Feb 2016 - Jul 2017

  I manage both the Sector Support and Corporate Reporting teams. We provide data and analysis to the inspection directorates, the executive team and the Board, to monitor and manage performance and plan programmes of work.

• Operations Planning and Performance Officer (OPPO)

  • Oct 2014 - Feb 2016

  As an OPPO I provide support to the ASC inspection directorate in the form of Management Information reporting. This involves running reports on KPIs and other areas of interest and analysing the results to assess for trends and areas for improvement. I ensure that data is presented in a way that is accessible and usable. The reports that I produce are used at all levels of the organisational structure and inform future work projects and business improvements.

• Senior Business Support

  • Apr 2014 - Oct 2014

  As a Senior Administrator in the Business Services South (Bristol) team, I supported four Inspection Managers and their teams working in Adult Social Care, Mental Health and Hospitals. While providing high level administrative support to my teams, I also took on tasks that gave me further experience of CQC's new inspection model, including:• Providing business support to a week-long Wave 2 mental health hospital inspection• Transferring Wave 2 inspection reports to the new publishing tool• Providing support to NCSC in collecting PIR information from Wave 2 suppliersUsing my advanced knowledge of Excel, I have updated and improved a number of operational and key directorate spreadsheets to improve their effectiveness by employing the data validation and conditional formatting functions and creating dashboards to provide summaries of the information contained within the spreadsheets. Recognising the importance of Excel knowledge both to my team and the inspection teams, I arranged a number of training sessions, including basic Excel training for some inspectors and an advanced Excel learning set for the Business Services team.



McArthur Group Limited

• Fishponds, Bristol, UK

• Accounts Administrator

  • Sep 2013 - Apr 2014

  I held a temporary position within the Purchase Ledger team of the Accounts Department for this nationwide supplier and manufacturer of steel products. The position was initially for a 4 week period, but was extended to assist with a number of transitional projects that required my expertise. Initially, my main responsibilities involved processing customer invoices and raising payment in line with a schedule, balancing contractual terms with cash flow and the priority given to the supplier by our Procurement Team. While working in the department, I used my advanced Excel knowledge to improve this system used to log queries to ensure a more efficient process. I further used my knowledge of Excel and ability to evaluate and improve processes to take on a number of projects relating to the company's aim of improving its procurement process and decreasing costs. I also took on the additional responsibility of regularly running system reports and producing an analysis of our current cash-flow position.



The University of Law

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2012 - Sep 2013

  I have recently completed my studies for the Graduate Diploma in Law (GDL) at the Bristol University of Law. I have recently completed my studies for the Graduate Diploma in Law (GDL) at the Bristol University of Law.



Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• Shadowing Vice President

  • Feb 2013 - Feb 2013

  I shadowed Vice President (Certified Special Needs Advisor and Chartered Retirement Plans Specialist) John Morabito. John explained the different investment options that would be available to clients, and the benefits of each depending on the client's aims and degree of risk aversion. He also gave me a broad outline of the main factors affecting the US economy in the past century, and particularly the current economic position in relation to Government decisions. I attended a client meeting, having prepared for the meeting with John beforehand by looking at the client's different accounts and seeing where changes should be made. I also observed the broad and long-term approach to developing relationships and growing the client base by using personal knowledge and connections coupled with learning about the client's business to first help the customer develop their business and thus their own personal wealth. I was particularly interested to learn about wealth management as this will be something that is relevant to the new ABS models for law firms. There is a strong overlap between the work of solicitors creating and managing trust funds and the work of financial consultants at firms like Merrill Lynch.



Thomas Eggar

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Legal Secretary

  • Aug 2012 - Nov 2012

  Providing secretarial and administrative support to the Commercial Property team, including editing contracts and reports, preparing deeds for storage, dictations, liaising with the finance team for payment of bills and rectifying errors, answering telephone calls from clients, researching property details, completing conveyancing forms, following compliance procedures and general filing and administrative work. Providing secretarial and administrative support to the Commercial Property team, including editing contracts and reports, preparing deeds for storage, dictations, liaising with the finance team for payment of bills and rectifying errors, answering telephone calls from clients, researching property details, completing conveyancing forms, following compliance procedures and general filing and administrative work.



Invicta Public Affairs

• Edinburgh, United Kingdom

• Account Executive

  • Oct 2011 - Apr 2012

  Working with clients, particularly in the wind farm and property development industries, to engage with the public, media and politicians. Clients include West Coast Energy, Kennedy Renewables, WKN, Mountgrange and SG Baker. Working with clients, particularly in the wind farm and property development industries, to engage with the public, media and politicians. Clients include West Coast Energy, Kennedy Renewables, WKN, Mountgrange and SG Baker.



The Scottish Parliament

• United Kingdom
• Legislative Offices
• 500 - 600 Employee

• Parliamentary Aide to Helen Eadie MSP

  • Oct 2006 - Nov 2011

  Responsibilities included managing a large individual caseload of individual cases from constituents and making representations on their behalf, identifying and organising constituency campaigns, producing tailored press releases, developing content for and maintaining website, writing parliamentary reports and newsletters, organising events, and representing Helen at meetings. Responsibilities included managing a large individual caseload of individual cases from constituents and making representations on their behalf, identifying and organising constituency campaigns, producing tailored press releases, developing content for and maintaining website, writing parliamentary reports and newsletters, organising events, and representing Helen at meetings.



Bank of Scotland

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Services Officer

  • Jul 2005 - Sep 2006

  Processing CHAPS and foreign payments, investigating customer complaints and identifying potential risks to business, rolling out a new electronic system. Processing CHAPS and foreign payments, investigating customer complaints and identifying potential risks to business, rolling out a new electronic system.



La Manga Business Centre

• Los Belones, Spain

• Office Manager

  • Jun 2004 - Sep 2004

  Single-handedly ran an office providing business support in the form of administrative services to visitors and residents of the area. Engaged with clients in different languages and was responsible for invoicing, cash-handling and banking. Single-handedly ran an office providing business support in the form of administrative services to visitors and residents of the area. Engaged with clients in different languages and was responsible for invoicing, cash-handling and banking.



Hyatt Regency

• United States
• Hospitality
• 700 & Above Employee

• Waitress

  • 2002 - 2002