Corporate Travel Manager

• Jan 2023 - Present

Cabin Crew

• Mar 2021 - Jan 2023

At Air New Zealand I provide high quality customer service to all passengers on domestic flights and fulfill key safety and regulatory duties to ensure a positive and safe customer experience and ongoing customer loyalty. Day to Day Duties: • Greet passengers and prepare them for flight departure to contribute to timely and efficient flight operations. • Assist passengers throughout the flight to ensure needs and requirements are met in a timely, friendly, calm and professional manner. • Attend to customer issues to ensure passengers needs and concerns are addressed in a timely and satisfactory manner. • Provide clear communication with passengers throughout flight to ensure updates and/or disruptions to service are understood and passenger concerns are addressed. • Maintain effective working relationships and clear communication with team members to ensure professional and efficient delivery of customer service and escalation of customer issues where required. • Fulfil all safety and regulatory duties before, during and after flights to ensure safe carriage of passengers and adherence to health and safety and emergency procedures. Show less

Travel Consultant

• Sep 2019 - Mar 2020

During my time at Flight Centre I provided a seamless, one stop travel service whilst ensuring 100% customer service. My position was sales oriented and involved working towards targets that I would meet monthly. Unfortunately I was made redundant in March 2020 due to Coronavirus. My Duties as a Travel Agent for FCTG included: - Providing a seamless customer experience to encourage repeat business and the development of a loyal and growing customer base - Providing first class customer service from enquiry to closing the sale & following up - Gathering information from client to determine destination, travel dates, financial considerations, and products required. - Working within a team to achieve sales targets & incentives - Attending regular training sessions and conferences - Completing all paperwork relating to a clients’ bookings including checking and collating documentation - Checking client's passport types and validity, and to ensure correct information is given regarding visas and entry requirements - Collecting payment from customer and make payments to wholesalers and suppliers - Maintaining complete and up to date records which are accurate and able to be understood in your absence - Undertaking administrative and/or general office duties as delegated by the Team Leader - Adhering to all company policies, including the Code of Conduct and Financial Policy Show less

Reservations Consultant

• Jan 2019 - Aug 2019

As a TTC Reservations Consultant I am an integral part of the Reservations team with the primary purpose to maximise sales. As a TTC Reservations Consultant I am an integral part of the Reservations team with the primary purpose to maximise sales.

Work New Zealand Programme Co-ordinator

• Aug 2017 - Dec 2018

Admin: -Co-ordinate job postings via all channel; published collateral, website, social media, jobs noticeboard and newsletters -Implements a recruitment administration process ensuring all employment records are accurate and up to date -Coordinate all IRD participant processes and applications -Create a detailed recruitment screening process; CV consultations -Maintain employment participant database by accurately entering all participant information, generating reports as required and designing new reports and other enhancements -Maximise revenue by meeting or exceeding customer needs and expectations -Assist in the promotion of launching new travel product service and offers Customer Service: -Provide consistent and accurate information to participants in a friendly, enthusiastic and professional manner - Assist with answering travel related phone, email and walk-in enquiries and maintain personal contact with participants -Maintain a good knowledge of New Zealand travel trends -Monitor programme and travel product feedback from partners, participants and suppliers -Provide a consistent level of service and support in accordance with program rules and IEP policies Other Duties: -Maintain participant database, confirm participant and arrival details with international partners and maintain arrival projections and calendar -Assist in ensuring participant mail and packages are appropriately forwarded or filed in the office -Arrange bank accounts, communication cards and tax file numbers -Advise travel provider of arrivals -Prepare and run orientations for up to 70 people -Provide accurate advice to participants about accommodation, transport, culture, insurance, emergency services and any other aspect of their lives in New Zealand on which they seek advice -Organise social events for participants -Maintain a good knowledge of New Zealand travel and tourism, visa regulations etc to provide the best possible advice to participants Show less