Experience

Vinegar Hill

• United Kingdom
• Retail
• 1 - 100 Employee

• Store Manager

  • Nov 2021 - Present



Whittard of Chelsea

• United Kingdom
• Retail
• 100 - 200 Employee

• Store Manager Trainer

  • Mar 2018 - Nov 2021

  In addition to my main role as Store Manager, I trained newly appointed Store Managers and Deputy Managers prior to taking up their appointment in their own store from anywhere in the UK.The training is carried out over a one-week period in store where they learn the operational requirements and company processes, along with all the administrative and legal procedures needed to run an effective business.

• Store Manager

  • Mar 2016 - Nov 2021

  A retail store manager for Whittard of Chelsea, a highly renowned specialist tea and coffee company first established in London, UK in 1886 offering high quality teas, coffees and hot chocolates. The business has over 40 stores throughout the UK and also has an international franchise and wholesale business supplying over 60 different teas and a variety of coffees and hot chocolates.Working as a Store Manager in a flagship store in central London with full responsibility for maximising store profitability from the running of the store and tea bar from opening, through to planning staff rota’s, processing deliveries, visual merchandising, setting performance targets and managing team performance to provide an exceptional service to customers to achieve sales. Show less

• Focus Store Manager

  • Aug 2014 - Mar 2016

  Working as a Focus Store Manager across Central London and responsible for the turnarund of underperforming stores. This involved delivering training to Managers and teams and guiding them to improve processes, increase sales, improve stock management, pricing, visual merchandising standards and customer service to achieve KPI's and profitability.

• Store Manager

  • Mar 2004 - Aug 2014

  Store Manager with a key objective of relocating the store from a smaller store to a better location within Milton Keynes shopping centre and lead the store into profit in the new location.

• Store Manager

  • May 1999 - Mar 2004

  Dual management of two Whittard of Chelsea Stores in Milton Keynes and also acted as Manager of Hemel Hempstead and Watford stores for a period over-viewing the performance of 4 stores.

• Store Manager

  • Oct 1990 - May 1999



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Management Trainee / Manager

  • 1987 - 1990