Ellen Baars
Operational excellence manager customer D(e)Light at UBench- Claim this Profile
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Nederlands Native or bilingual proficiency
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Engels Professional working proficiency
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Frans Professional working proficiency
Topline Score
Bio
Inge Leyssens
Ellen is ... special by all means. Once you met her, you will never forget her. She is extremely positive, creative and turns any problem into an opportunity. I loved working with Ellen and I was sad I had to let her go. I wish her all the luck with Square Bear! If you are looking for a creative and positive thinker, Ellen and Square Bear are all you need!
Inge Leyssens
Ellen is ... special by all means. Once you met her, you will never forget her. She is extremely positive, creative and turns any problem into an opportunity. I loved working with Ellen and I was sad I had to let her go. I wish her all the luck with Square Bear! If you are looking for a creative and positive thinker, Ellen and Square Bear are all you need!
Inge Leyssens
Ellen is ... special by all means. Once you met her, you will never forget her. She is extremely positive, creative and turns any problem into an opportunity. I loved working with Ellen and I was sad I had to let her go. I wish her all the luck with Square Bear! If you are looking for a creative and positive thinker, Ellen and Square Bear are all you need!
Inge Leyssens
Ellen is ... special by all means. Once you met her, you will never forget her. She is extremely positive, creative and turns any problem into an opportunity. I loved working with Ellen and I was sad I had to let her go. I wish her all the luck with Square Bear! If you are looking for a creative and positive thinker, Ellen and Square Bear are all you need!
Credentials
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Responsible for distribution
Febelfin AcademyMar, 2017- Nov, 2024
Experience
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UBench
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Belgium
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Software Development
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1 - 100 Employee
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Operational excellence manager customer D(e)Light
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Apr 2018 - Present
- Follow-up and communication with the customer and their involved service partner- Operational expert: supporting the team with any question about driver care, claim handling. Help our customer detect the moments of truth to make each of their customers an ambassador for their business- Coaching, education and training: helping to develop the competencies/operational excellence of the team members. Challenging them to grow each day- Claim handling: front & back office- Analyses the process flows and supports the team in search of proactive solutions
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Driver care & technical support
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Jan 2015 - Apr 2018
- Handle calls/emails/tickets for DLight and UBench- Proactive communications to all service partners/customers- Project management / start up projects for DLight• Projects: Mercedes Benz Insurance, Alphabet, ALD Automotive, JLT, Mastercard
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Technical- & administrative assistant
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Feb 2013 - Jan 2015
- Reception, advice and after sales - Warranty claims : communication, orders, follow-up- First line contact for retail clients - Marketing & sales - Reception, advice and after sales - Warranty claims : communication, orders, follow-up- First line contact for retail clients - Marketing & sales
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Accent Jobs For People
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Netherlands
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Staffing and Recruiting
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1 - 100 Employee
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HR-recruiter
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Dec 2011 - Feb 2013
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Education
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2022 - 2024
Hogeschool West-Vlaanderen - Vlaamse Autonome Hogeschool
Bedrijfsmanagement, Financiën en verzekeringen -
2018 - 2021
Thomas More-hogeschool
Bachelor maatschappelijk werk, With Distinction -
2011 - 2012
Hogeschool PXL
Bachelor's degree, Marketing
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