Experience

Sea Bags, LLC

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Store Manager

  • Sep 2021 - Present



Pier 1

• United States
• Retail
• 700 & Above Employee

• General Store Manager

  • Sep 2014 - Mar 2020

  Recruited, coached, and counseled staff to maximize business opportunities and support company growth. Created a positive work environment to improve employee retention. Ensured customer satisfaction by soliciting feedback and developed programs to optimize performance. Directed floor moves, merchandise placement, and sales/event set-up while ensuring presentation met company standards. Communicated merchandise needs to buyers. Ensured that all procedures, policies, and shortage awareness programs were implemented. • Achieved sales and payroll % to sales bonus 20 of 22 quarters • Reduced shrink from >3.0% to 1.2% by upgrading security in the back room and instituting more stringent controls over returns and damaged goods• Resolved an eight month backlog of merchandise in the stockroom upon taking over the store• Rebalanced salesfloor space allocation to more directly align with inventory levels and category sales turns, producing a 35% increase in sales for key items• Addressed a 50 unit backlog of difficult to assemble, out of season outdoor furniture. Reprioritized handling of high ticket stock to ensure that no more than two units were off the floor at any point in time• Implemented professional development programs that led to five associates being promoted to sales leads and three sales leads being upgraded to assistant store managers throughout the district• Achieved goal of linking 80% of daily sales to brand loyalty membership while hitting new loyalty sign up goal of 18%



ANN INC (Ann Taylor | LOFT | Lou & Grey)

• United States
• Retail
• 700 & Above Employee

• Co Manager

  • Oct 2011 - Sep 2014

  Managed and motivated the sales team to build customer relationships in a $8.7M store. Recruited, hired, onboarded, trained, and developed staff of 50+ associates. Drove client development activities among individual team members to cultivate new and existing clients. Acted as guest experience champion on the sales floor. Assured compliance with operational and safety policies. Maintained inventory controls to help prevent shrinkage. Analyzed store reports to determine trends and opportunities.• Elevated applications for store brand credit card by 5% during nine-month responsibility term by training associates to better educate customers on the benefits of the card• Created and implemented professional development plans that resulted in five associates earning promotion• Implemented workflows to resolve a constant bottleneck of 10 to 12 rolling racks of unbought, but highly saleable goods at the fitting room



The Yankee Candle Company, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • 2007 - 2011

  Coordinated and evaluated merchandising, operational, and expense control programs to drive revenue growth and optimize profit. Recruited, hired, trained, and managed staff to execute high levels of customer service while keeping the store clean and safe. Developed short- and long-term strategic plans, including sales forecasts, to anticipate inventory, supply, and staffing needs and to provide optimal return on investment. Enforced standard operating procedures for cash and inventory management, safety, and customer service.• Delivered the highest secret shopper scores in the store• Selected to support new store openings and remodels throughout the region



United Van Lines

• United States
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• National Account Sale Representative

  • 2004 - 2009

  Met with potential customers (homeowners) to advise on all aspects of the relocation process, performed surveys of items to be moved, and furnished timely and accurate estimates/pricing. Updated and maintained QuickMove sales management system on a daily basis; maintained automated handheld pricing system Worked closely with Move Coordinators to ensure customer satisfaction; tended to all service issues, including those that arose outside of normal business hours. Networked throughout the community to generate new business.• One of only two employees retained following the facility’s acquisition by Gallo in 2006 after producing the company’s first profitable year in recent history• Exceeded United Van Lines’ sales and estimating standards of excellence based on feedback from customer surveys. Produced average scores of 9.5 for sales and 9.3 for customer service compared to the 8.6 company benchmark• Developed an Internet lead response letter to provide clients with basic move information and a ballpark estimate. The letter was well-received, 80% converted to appointments.

• Customer Operations & Project Manager

  • 2004 - 2006

  Coordinated labor scheduling, monitored operating procedures, handled customer issues and concerns. Received and processed customer order requests; organized job files, approved timecards for direct reports. Scheduled and monitored jobs; provided back-up assistance for Warehouse Manager. • Developed and built La Z Boy’s outsourced delivery program into a key account• Created paper flow and billing programs that reduce processing time of invoices and collections from 4 days to 24 hours and allowed S & M to reallocate one full time salary• Managed payroll for all the drivers/helpers including hours worked including transportation charges and rate per mile