Experience

Oxford BioDynamics Plc

• United Kingdom
• Biotechnology Research
• 1 - 100 Employee

• Clinical Customer Service, Director

  • Jul 2021 - Present

  Serve as the liaison between ordering physicians and testing laboratories to facilitate clinical testing services. Oversee the customer-facing activities that enable and support clinical testing services in U.S. laboratories. Facilitate communication with ordering physicians and provide materials and logistical information required for submission of patient samples. Develop and implement continuous improvements to customer-facing and internal administrative processes to enable advancement of OBD clinical services. Show less



MESO SCALE DIAGNOSTICS, LLC.

• Biotechnology Research
• 500 - 600 Employee

• Bioanalytical Client Services, Associate Director

  • Jan 2019 - May 2021

  Provided support in assembly of project statements of work and quotations. Ensured appropriate documentation for material and sample transfers between the Customer and MSD. Coordinated and escalated communication among appropriate areas of company to mitigate the impact of changes to project scope, budget, resources and risk. Worked collaboratively with colleagues to deliver data to clients per agreed upon format and timeline. Provided support in assembly of project statements of work and quotations. Ensured appropriate documentation for material and sample transfers between the Customer and MSD. Coordinated and escalated communication among appropriate areas of company to mitigate the impact of changes to project scope, budget, resources and risk. Worked collaboratively with colleagues to deliver data to clients per agreed upon format and timeline.



Posterity Group, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Project Lead

  • May 2018 - Jan 2019

  Led projects by delivering timely and accurate services within budget, schedule, and scope. Prepared status reports and communicated status to clients. Ensured performance requirements were met and issues were documented and resolved. Communicated temporary work-arounds, expectations, and resolutions with project teams. Prepared performance appraisals and disciplinary actions. Supported employee morale initiatives. Prepared budgets and forecasts. Recruited staff and managed time card approvals on daily/weekly basis. Prepared and submitted monthly invoices for processing. Supported proposal efforts by participating in proposal reviews and production efforts. Show less



NantOmics, LLC (formerly OncoPlex Diagnostics)

• Customer Service Supervisor

  • Mar 2015 - May 2018

  Promoted to Customer Service Supervisor in July 2016. Trained and managed Customer Service Specialist team on processes to procure samples for clinical test orders. Guided team with problem resolution throughout the clinical requisition order process. Tracked procurement time for receipt of samples and assisted with creation and revision of training documents. Established and monitored team goals for annual reviews. Promoted to Customer Service Supervisor in July 2016. Trained and managed Customer Service Specialist team on processes to procure samples for clinical test orders. Guided team with problem resolution throughout the clinical requisition order process. Tracked procurement time for receipt of samples and assisted with creation and revision of training documents. Established and monitored team goals for annual reviews.


Sportsplex Management Group, LLC
• Regional Manager

  • Nov 2003 - Oct 2013

Environmental Quality Resources, LLC
• United States
• Construction
• 1 - 100 Employee
• Water Resources Field Coordinator, Consulting Department

  • Sep 2001 - Oct 2003


University of North Carolina at Wilmington

• United States
• Movies, Videos, and Sound

• Research Assistant

  • May 1999 - Aug 2001

• Biological Technician

  • Feb 2000 - Feb 2001

• Teaching Assistant

  • Aug 1998 - Jan 2000



Smithsonian National Zoological Conservation and Research Center

• Endocrinology Laboratory Intern

  • Mar 1998 - Aug 1998

  Performed systematic behavioral observations of captive Sable Antelope and fecal radioimmunoassays for a long term investigation of correlation between reproductive hormone levels and behavior. Performed systematic behavioral observations of captive Sable Antelope and fecal radioimmunoassays for a long term investigation of correlation between reproductive hormone levels and behavior.