Ellen Taylor QFA CXAC
Operational Compliance and Reporting Executive at Citizens Information Board- Claim this Profile
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Irish Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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GDPR Compliance: Essential Training
LinkedInMay, 2023- Oct, 2024 -
HR Management
UCD Professional AcademyJan, 2023- Oct, 2024
Experience
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Citizens Information Board
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Ireland
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Information Services
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1 - 100 Employee
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Operational Compliance and Reporting Executive
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Nov 2022 - Present
KPI - Collating Key Performance Index data from funded companies and creating a PowerPoint presentation showing the performance of each company on a monthly basis. Creating a report to provide to the Board of CIB and the Department of Social Protection. Audit - Reviewing audit recommendations, collaborating with other teams within the organisation and following up on completion of the recommendations with the task owners. Action Plans - Reviewing the funded companies action plans, Meeting with the Regional Managers, providing support where needed. Compliance - Insuring funded companies comply with SLAs, reporting requirements and regulations. People Management - Manage staff reporting to me and provide training and support when needed. Show less
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permanent tsb
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Ireland
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Banking
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700 & Above Employee
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Acting Assistant Manager
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Jul 2020 - Nov 2022
Projects - Managing 3 projects over the 2 years.Audits - Being involved in audits, gathering data, managing staff, uploading to data site and working with Auditors answering queries to achieve the best result.Staff Management - Managing the Insurance team, Transfer and Releases Team and Deeds Retrievals Team. Doing monthly 1-1 meetings with the staff that report to me. Working with the management team to help manage the department and provide support to the staff.Active Ops – verifying data, updating work log daily, creating and committing plans. Being involved in weekly variance and loading meetings. Using the data analytics to improve the team’s performance.Risk & QA - Managing QA through the Score buddy system, logging and managing risk events. Logging and managing complaints. Updating and implementing new procedures. Show less
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Banking Operations Administrator
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Apr 2016 - Nov 2022
Transfers and Releases/Insurance team – Processing post, assessing requests, issuing consents/decline letters. Assisting branches when process changed in early 2020. Processing Life insurance Paid off reports and working insurance post queues.Document Management team – Taking in, sorting post and scanning to the teams queues within the required timeframe. Accepting deeds in from Solicitors, pulling deeds for lists and requests, placing deeds back in grids, placing. Stocktake and monthly ordering of stationary. Running the monthly Security Requiring Action reports and processing same. Monitoring and upkeep of banks deeds.Deeds Processing team – Vacates Post, Vacates processing, ATR post, ATR processing. Redemption reports, Deeds Checking, and In Query post.Insurance team – Processing post queue.Reception – answering phone calls, processing e-mails received, packaging documents going out by registered post, QA checks on post going out. Show less
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Temporary Administrator
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Sep 2015 - Apr 2016
MVR project - my responsibility was to check for the Cert of Compliance with the deed, scan same to account or request from customer should cert not have been originally supplied with deed.
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Plugmedia Ltd
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South Africa
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Media Production
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1 - 100 Employee
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Social Media Intern
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Mar 2015 - Jul 2015
My role is to update the social media regularly with good content. Research possible funding for community based projects. My role is to update the social media regularly with good content. Research possible funding for community based projects.
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Social Media Intern
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Jan 2015 - Mar 2015
Developing and improving their presence online through their social media with regular updates and gaining more awareness of the company and what they do. Developing and improving their presence online through their social media with regular updates and gaining more awareness of the company and what they do.
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Call Centre Representative
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Mar 2011 - May 2013
My Responsibilities as call centre agent included answering calls, logging calls through the CRM system, dealing with queries, taking payments, and answering e-mails. My responsibilities as Accounts Receivable Clerk included sending out invoices quarterly, putting payments through Sage daily and contacting customers for overdue payments. My Responsibilities as call centre agent included answering calls, logging calls through the CRM system, dealing with queries, taking payments, and answering e-mails. My responsibilities as Accounts Receivable Clerk included sending out invoices quarterly, putting payments through Sage daily and contacting customers for overdue payments.
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Receptionist
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Mar 2008 - Dec 2010
My responsibilities included putting orders on to the phoenix system, checking orders are complete, completing them off the system, posting orders to the customers, once a month printing invoices and statements to send to the customers and taking payments. My responsibilities included putting orders on to the phoenix system, checking orders are complete, completing them off the system, posting orders to the customers, once a month printing invoices and statements to send to the customers and taking payments.
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Sales Assistant
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Jan 2005 - Mar 2008
My responsibilities included helping customers, assisting with stock take, organising stock, placing orders and working on the till. My responsibilities included helping customers, assisting with stock take, organising stock, placing orders and working on the till.
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Miss Moneypenny
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Switzerland
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Media Production
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1 - 100 Employee
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Sales Supervisor
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Sep 2002 - Oct 2004
My responsibilities as a Stock Room Assistant included tagging garments, preparing stock for other branches and doing stock take. My responsibilities as Sales Assistant included helping customers, changing rooms and on the till. My responsibilities as Supervisor was helping customers, making sure staff members were working well, doing the float at the end of the day and organising the stock on the floor. My responsibilities as a Stock Room Assistant included tagging garments, preparing stock for other branches and doing stock take. My responsibilities as Sales Assistant included helping customers, changing rooms and on the till. My responsibilities as Supervisor was helping customers, making sure staff members were working well, doing the float at the end of the day and organising the stock on the floor.
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Education
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2022 - 2022
UCD Professional Academy
Professional Deploma, HR Management -
2022 - 2022
IOB
Professional Certificate, Responsible and Sustainable Finance -
2022 - 2022
IOB
Certificate, Consumer Protection Risk culture and Ethical Behaviour in FS -
2021 - 2021
The CX Academy
Professional Certificate in Customer Experience, Customer Experience -
2017 - 2021
The Institute of Banking
Deploma, Banking and Financial Support Services -
2014 - 2015
Irish Times Training
Digital Marketing and eCommerce -
2003 - 2006
Grafton Acadamy of Fashion Design
Fashion/Apparel Design -
1996 - 2002
Coláiste Bride Secondary School
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1988 - 1996
Scoil Áine Primary School
Community
