Experience

Pay-LESS Office Products

• United States
• Business Supplies and Equipment
• 1 - 100 Employee

• Client Services Specialist

  • Mar 2015 - Present

  Liaison between customer, sales person, and multiple vendors on all advertising specialties orders, communicating customer needs clearly to ensure quality, branding, budget, and time frame expectations are met. Provide presentations of novel items to customers, ensuring correct art and branding are used. Provide virtual samples of items to customers. Request and provide price quotes to customers and salespeople. Proficient on industry search engine and computer programs. Demonstrate working knowledge of vendors and items offered. Provide ad lib solutions to unexpected issues and problem resolution. Provide follow up on order production and shipping information to customers. Communicate with internal accounting regarding invoicing issues. Requesting credits/ rebills/ call tags internally as well as with outside vendors. Maintain house and customer owned inventory and purchase customer inventory. Data entry of advertising specialties orders.

• Billing Agent

  • Apr 2009 - Mar 2015