Experience

HeartKids Limited

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Community Support Coordinator

  • Jan 2023 - Present

  Connecting with families who are impacted by Congenital heart disease by providing support and financial assistance. Present in WCH clinic 2 days a week to provide face-to-face assistance to families. Facilitating programs to support the HeartKid community such as our Early Intervention Program, teen programs, bereavement events and other support programs. Assisting in the facilitation of fundraising events - set up, pack up, meeting families, selling merchandise, raffle tickets and other duties as required. Knowledge of Congenital heart defects and childhood acquired heart disease. Networking with other not-for-profits and businesses to assist with the support we can provide to HeartKid families. Working with cardiology staff, social workers and other hospital departments to provide support. Collaboration with the Melbourne HeartKids team to provide continual support for families in Melbourne. Creating displays, activities and events to ensure families are well informed and supported. Creating budgets and costings for support events. Inputting information into Salesforce to ensure accurate reporting. Creating and scheduling Facebook posts. Monitoring Facebook support page and HeartKids SA page. Interviewing families for media releases and Facebook posts. Development of peer support programs. Assisting HeartKids social worker and occupational therapist as required. Assisting the regional support coordinator in the continual support of South Australian CHD families. Show less



UnitingSA

• Australia
• Non-profit Organization Management
• 100 - 200 Employee

• Receptionist

  • Aug 2022 - Jan 2023

  Front line customer serving in a residential aged care facility with 108 residents and 14 independent living units. Greeting visitors, answering phones and general administrative duties. Admitting and discharging residents. Maintaining and reconciling petty cash and creating invoices. Filing resident and staff files, assisting with rostering, and other admin duties as required. Assisting with the maintainence of site by logging requests as required. Front line customer serving in a residential aged care facility with 108 residents and 14 independent living units. Greeting visitors, answering phones and general administrative duties. Admitting and discharging residents. Maintaining and reconciling petty cash and creating invoices. Filing resident and staff files, assisting with rostering, and other admin duties as required. Assisting with the maintainence of site by logging requests as required.



Trinity Medical Centre

• Hong Kong
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Receptionist

  • Apr 2013 - Jul 2022

  Frontline customer service in a busy GP and Specialist centre. This role involves large volume inbound and outbound calls, email correspondence and the provision of excellent customer service. I am responsible for updating and maintaining procedural documents for reception staff. Other duties include large volume scanning and maintaining referral provisions. Frontline customer service in a busy GP and Specialist centre. This role involves large volume inbound and outbound calls, email correspondence and the provision of excellent customer service. I am responsible for updating and maintaining procedural documents for reception staff. Other duties include large volume scanning and maintaining referral provisions.



City of Port Adelaide Enfield

• Government Administration
• 200 - 300 Employee

• Library Officer

  • Jan 2009 - Mar 2013

  This role encompassed events and marketing, customer service, information services and cataloguing inventory. Creating and promoting events to appeal to all demographics. Engaging with new patrons, particularly new migrants to promote library services. Attention to detail in the creation and maintenance of library stock and patron information. This role encompassed events and marketing, customer service, information services and cataloguing inventory. Creating and promoting events to appeal to all demographics. Engaging with new patrons, particularly new migrants to promote library services. Attention to detail in the creation and maintenance of library stock and patron information.