Ellen Miller

Instructor at Wheaton College
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Contact Information
us****@****om
(386) 825-5501
Languages
  • Spanish Professional working proficiency
  • Portuguese -
  • French -

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Jeylan Kassim

Ellen is a kind, diligent and hardworking woman I ever saw in my work experience. She is a very punctual, confident and resourceful supervisor I have had during my training as a Psychosocial worker in PSTIC- Egypt.

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Credentials

  • Managing Generation Z
    LinkedIn
    Dec, 2021
    - Nov, 2024

Experience

  • Wheaton College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Instructor
      • Jan 2023 - Present

      Co-teaching a class on "Organizing Emergency Humanitarian Assistance" within the Humanitarian Disaster Institute. Materials covered consist of an overview of International Law, Humanitarian Principles and Coordination including initial assessments and communication. Co-teaching a class on "Organizing Emergency Humanitarian Assistance" within the Humanitarian Disaster Institute. Materials covered consist of an overview of International Law, Humanitarian Principles and Coordination including initial assessments and communication.

  • Heartland Alliance
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Pro Bono Manager
      • Sep 2018 - Present

      • Identified, cultivated and stewarded external partnerships to manage pro bono network of 2000+ volunteers from 200+ partner entities that provide 86,000 pro bono hours per year • Managed strategic engagement, with multiple layers of stakeholders, to expand support for the organization´s mission by diversifying volunteer opportunities and volunteer pools • Converted seven silo-ed pro bono projects into a unified Pro Bono Program by enhancing cross project standard operating procedures, information sharing mechanisms and equalizing visibility. • Developed program indicators, monitoring and evaluation mechanisms and regular reporting structures to ensure healthy scaling of programs; • Spearheaded event coordination and resource development with the Operations and Communications departments and senior management to enhance resource management • Responsible for data analysis and reporting across the Pro Bono Program

  • UNHCR, the UN Refugee Agency
    • Switzerland
    • International Affairs
    • 700 & Above Employee
    • Protection Officer (various)
      • Sep 2013 - Apr 2018

      Technical Consultant (IRC Surge): Families Integration / Children on the Move - Mexico • Implemented a new multinational grant of 1.5MIL Euro for child and family protection in multiple offices along Mexico's southern border; oversaw the first year program cycle including hiring of staff, project positioning and development of materials amongst UN and partners; ensured additional two years of funding for local partners • Provided technical support to and coordinated with NGO partners to ensure the quality, timely and effective protection responses to the needs of asylum-seeking families; • Designed and executed an internal report of family protection needs based on interviews with families seeking international protection Regional Child Protection Officer - Panaman, ROPAN • Managed regional and five national plans for child protection and SGBV including design, implementation, monitoring and evaluation of plans in a multi-disciplinary team • Guided UN and national representatives to ensure that strategies and programs implement child protection measures in the regional comprehensive protection framework and integrate an age, gender and diversity approach • Provided quantitative and qualitative program indicators for grants, in collaboration with the regional program unit • Supported the development of Standard Operating Procedures (SOPs) for protection/durable solutions activities. Resettlement Consultant (ICMC)- Ecuador • Conducted refugee status determination (RSD) analysis required for assessment and completion of resettlement cases identified; • Prepared Best Interest Assessments and provided support in conducting Best Interest Determinations as needed for potential resettlement cases.

  • CARA Pro Bono Project
    • Consultant, Legal Services Coordinator for Detained Families
      • Apr 2015 - Jul 2015

      • Managed local operations to ensure access to justice in the US immigration system for up to 2000 detained women and children asylum-seekers and migrants. • Triaged fast-paced, high-stake needs of detained women and children asylum seekers, volunteers, government officials and private detention contractors through adverse family detention practices; • Liaised communication between local and national government officials and contractors; • Trained and supervised weekly pro bono volunteers in working with women and children asylum seekers in detention; in addition to supporting remote pro bono volunteers in case management; • Oversaw and executed office manager duties including maintaining logistics of local operations.

  • Heartland Alliance, National Immigrant Justice Center
    • Chicago, IL
    • Supervising Coordinator Children's Project
      • Jun 2012 - Oct 2013

      • Managed program communication regarding Child Protection issues with unaccompanied minors, stakeholders and senior management; • Oversaw a 300% increase of the number of arriving immigrant minors within 6 months; including the opening of 2 detention centers and the hiring and training of 8 new staff and 4 rotating paralegal positions; • Supervised paralegals and reviewed eligibility for immigration relief available to detained UASCs; • Acted as liaison with Child Advocates for best interest assessments and determinations;

  • UNHCR, the UN Refugee Agency
    • Switzerland
    • International Affairs
    • 700 & Above Employee
    • U.S. Protection Unit.
      • Jan 2012 - Jun 2012

      • Legal research and support of individual Refugee Status Determination (RSD) ; • Drafting and editing of formal, diplomatic correspondences to Caribbean governments; • Country of origin research and support, particularly for displaced and stateless persons, Cuban RSD and persons of concern in Suriname; • Responded to requests from asylum seekers in U.S. detention seeking legal support regarding US asylum and immigration processes, country of origin information and access to legal representation; • Provided legal research support for UNHCR advisory opinions on special populations particularly asylum seekers with mental disabilities in detention, SGBV issues in detention, LGBT and unaccompanied minors; • Streamlined internal procedures for responding to requests for assistance from asylum seekers via email, mail and phone systems;

  • the Psycho-Social Training Institute in Cairo
    • Cairo, Egypt
    • Field Supervisor and Administrative Coordinator
      • Sep 2010 - Sep 2011

      • Assisted in weekly trainings and supervision of 28 refugees from multi-national backgrounds in fundamental concepts of psychosocial work; • Facilitated communication among non-governmental organizations, community based organizations and International non-governmental organizations in Cairo, Egypt; • Conducted baseline survey of refugees with disabilities in Cairo. • Psycho-social case manager and community liaison for Francophone African communities in Cairo; • Maintained administrative work including budget and daily operations.

  • UNHCR and the Psycho-Social Institute in Cairo
    • Egyptian/Libyan Border
    • Psychosocial assessment and programming
      • Mar 2011 - Apr 2011

      • Conducted assessment of psychosocial conditions and needs in initial days of emergency response to the Libyan crisis; • Provided psychosocial support to migrants and asylum seekers escaping from conflict in coordination with the humanitarian community; • Initiated and implemented psychosocial workshops to multiple ethnic groups, in multiple languages in adverse humanitarian conditions; • Maintained daily reports and budgets for psychosocial team under UN policy and guidelines. • Conducted assessment of psychosocial conditions and needs in initial days of emergency response to the Libyan crisis; • Provided psychosocial support to migrants and asylum seekers escaping from conflict in coordination with the humanitarian community; • Initiated and implemented psychosocial workshops to multiple ethnic groups, in multiple languages in adverse humanitarian conditions; • Maintained daily reports and budgets for psychosocial team under UN policy and guidelines.

  • World Relief- Chicago
    • Chicago, IL
    • Legal Advocate and Citizenship Coordinator
      • Jun 2006 - Jan 2009

      • Managed monthly reports for multiple grants and maintained hundreds of confidential cases; • Conducted legal interviews with applicants from 30+ country origins and negotiated up to 17+ languages; • Represented clients before USCIS in applications for U.S. Citizenship (N-400); • Conducted extensive legal research on U.S. criminal immigration law and policies and procedures for applicants with disabilities; • Networked, trained and supervised teams of 10-25 pro bono attorneys for monthly Citizenship workshops; • Initiated and maintained working groups of expert professionals to monitor local US Immigration policy in order to more efficiently advocate for applicants with disabilities.

Education

  • The American University in Cairo
    MA, International Human Rights Law
    2009 - 2011
  • Rotary Cultural Ambassadorial Scholar
    International Experience, Dakar, Senegal
    2009 - 2009
  • DePaul University
    BA, International Studies and Anthropology
    2003 - 2006
  • Rotary Youth Exchange
    International Experience, Sao Paulo, Brazil
    2001 - 2002

Community

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