Experience

Agents National Title Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Senior Business Analyst

  • May 2021 - Present

  · Create User Requirements for title insurance pricing development. · Create Design Specifications tied to User Requirements. · Create pricing records and upload to NetSuite. · Update and create fields and reports in NetSuite. · Build LucidChart pricing diagrams. Map the process of calculating the gross product charges, discount amounts, net product charges, agent retained amounts and remittance amounts. · Use JSON formatter to troubleshoot diagram scripting issues. · Lead daily stand-up calls with NetSuite team to review progress on state pricing rollouts and support requests. · Lead bi-monthly update call with senior management. · Developed and implemented process for requirements analysis and development. · Created User Stories for rate calculator project. · Created development test transactions in NetSuite, reviewed scripts of failed tests, determined cause of failures, and fixed pricing record issues. · Performed User Acceptance Testing for rate calculations in ANTIC system and Qualia.



Investors Title Insurance Company Nebraska

• United States
• Insurance

• Quality Assurance Analyst (Contractor)

  • Mar 2007 - May 2021

  ・Analyzed changes in insurance manuals, determined new rate formulas, then created and implemented test plans for Title Policy software. ・Tested new and updated system forms to ensure data was populated accurately and format was correct. ・Created and implemented test plans for insurance rate changes in online rate calculator tools. ・Analyzed changes in insurance manuals, determined new rate formulas, then created and implemented test plans for Title Policy software. ・Tested new and updated system forms to ensure data was populated accurately and format was correct. ・Created and implemented test plans for insurance rate changes in online rate calculator tools.



PPD

• United States
• Research Services
• 700 & Above Employee

• Lead Systems Analyst

  • Feb 2001 - Jun 2002

  ・Worked with users and senior management to articulate system requirements for the clinical trial application, including a complex payments system. ・Created use cases and user stories. ・Translated user requirements into design documents for developers. ・Supervised Senior Systems Analyst. ・Developed processes for gathering and implementing user requirements and for prioritizing system issues and enhancement requests. ・Created validation plan and ensured all new requirements and design specifications were compliant with standard operating procedures and FDA regulations (21 CFR Part 11). ・Created and performed test cases. ・Conducted training sessions on application, assisted in creation of comprehensive user manual and help files for users.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Program Architect- Global Installation Process

  • Jul 2000 - Feb 2001

  ・Documented data flows, shared architecture components, interface points and created CRUD (create, read, update, delete) diagram for data in 20 applications.

• Business Integration Analyst- Global Field Services Project

  • Jan 2000 - Jul 2000

  ・Represented Information Services (IS) on team created to develop a global process for installing Nortel Networks products.・Collected and documented requirements for Global Installation Process Team.・Ensured installation tools aligned with the architecture and standards of IS.

• Senior Systems Analyst- Process and Tools Support Team

  • Nov 1997 - Jan 2000

  • Created global process for IS Call Centers and support groups and established Process Governance Board for process improvements.• Developed training materials and trained Nortel call centers and support groups worldwide.• Served as Project Manager for inclusion of process into training website for Remedium, a Remedy-based problem tracking system.• Managed work orders for Remedium Governance Board and served as Process Consultant.• Clarified and audited Service Level Agreement guidelines for support groups.

• Senior Systems Analyst- Call Management Team

  • Feb 1997 - Nov 1997

  • Supervised the Business System Applications Call Center, which included 400 applications.• Reengineered the Business Applications support process and led Process Improvement Team.• Contact point for Scopus database issues including Oracle licenses, concurrent user issues, and maintenance schedules.• Coordinated Scopus training classes, redesigned training content, and supervised Trainer.

• Project Leader- Data Access and Reporting Tool (DART)

  • May 1996 - Feb 1997

  • Wrote Design Specifications and Test Plans for each software release.• Provided monthly metrics for clients and management.• Created software release process for DART, which included standard developmentmethodologies.

• Systems Analyst- Data Access and Reporting Tool (DART)

  • Oct 1995 - May 1996

  • Provided second and third level support (SAS programming) for DART on UNIX and Macintosh platforms.• Created reports and data sets using SAS, SCL, and SQL.