Experience

thy agency

• United States
• Design Services
• 1 - 100 Employee

• manager - happy client heroes

  • Feb 2018 - Present

  -Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency-Identify and address customer needs with a goal of complete satisfaction-Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers-Meet customer service department sales targets, generating sales leads when opportunities arise-Follow company communications guidelines and procedures under minimal supervision-Recommend improvements to processes for improved company efficiency



Dalton

• United States
• Advertising Services
• 100 - 200 Employee

• Client Services Manager

  • Jun 2012 - Jan 2018

  At the Dalton Agency, we’re driven to provide a perfect balance of the services you need to raise awareness, increase market share and boost sales. Because—as much as some agencies hate to admit it—great work without great results is bad for us, bad for you and bad for business. Period. That’s why, over the past 22 years, our clients have come to rely on us as much for our guidance as for our Advertising, Media and PR programs. They know we’re focused on the big picture—and their bottom line. At the Dalton Agency, we’re driven to provide a perfect balance of the services you need to raise awareness, increase market share and boost sales. Because—as much as some agencies hate to admit it—great work without great results is bad for us, bad for you and bad for business. Period. That’s why, over the past 22 years, our clients have come to rely on us as much for our guidance as for our Advertising, Media and PR programs. They know we’re focused on the big picture—and their bottom line.



GMR Marketing

• United States
• Advertising Services
• 700 & Above Employee

• Client Service Representative

  • May 2010 - Jun 2012

  -Dealing with client and team queries-Complex Meeting Preparation-Complex Business Submissions-Managing and resolving technical queries using your initiative-Liaising with clients, other areas within SJP and 3rd parties-Keeping up with industry and internal changes that will affect your role-Managing personal workflow via a tracker system-Writing letters for clients and providers-Providing technical support to the team -Dealing with client and team queries-Complex Meeting Preparation-Complex Business Submissions-Managing and resolving technical queries using your initiative-Liaising with clients, other areas within SJP and 3rd parties-Keeping up with industry and internal changes that will affect your role-Managing personal workflow via a tracker system-Writing letters for clients and providers-Providing technical support to the team