Experience

GBR Phoenix Beard

• Real Estate
• 1 - 100 Employee

• Building Consultancy Team Coordinator/Secretary

  • Aug 2015 - Present

  • Secretary to team of building surveyors.• Audio typing, copy typing.• General filing and document management.• Management of diaries including arranging team meetings and minute taking.• Telephone cover.• Assisting with reception.• Creating job files including obtaining leases, plans.• Obtaining Client and invoicing details and drafting fee account requests..• Logging mid-month fee projections and tracking fee levels throughout the month.• Liaising with contractors regarding invoices and payments.• Updating CRM.• Using SharePoint..• Identifying and preparing case studies for marketing purposes.



Bureau Veritas

• Mexico
• International Trade and Development
• 1 - 100 Employee

• Planning Coordinator

  • Jan 2013 - Aug 2015

  • Strategically planning the workload of a team of 13 senior health and safety consultants based all over the UK.• Diary management of 13 senior consultants planning site visits, meetings, training dates having the ability to prioritise work and problem solve when urgent appointments arise.• Conduct weekly meetings / conference calls with clients.• Front of house receptionist twice a week in busy head office providing support to director level visitors and employees.• Produce and maintain documents for consultants progress of client visits .• Make bookings with for audits/meetings on behalf of consultants.• Update and maintain all records on internal systems.• Provide support to project managers with admin project work .•Organise travel and hotel booking s within UK and internationally.• Compile consultant findings of audits into report form and send to client.• Deliver training to team members.

• Project Coordinator

  • Nov 2012 - Jan 2013

  • Assisting with management of asbestos contract for RBS.•Organising site visits for inspection of buildings containing asbestos.• Delivering training to team members.• Acting as a central helpline for all related; internal, client and 3rd party queries relating to the account.• Ensured all required invoicing occurred promptly with accurate information provided to the invoicing team.• Handled any client complaints professionally.• Ensured all administrative tasks were completed promptly and accurately.



Apex Credit Management

• United States
• Financial Services
• 1 - 100 Employee

• Debt Recovery Negotiator

  • Aug 2009 - Oct 2012

  • Daily duties included contacting Clients to recover outstanding credit on behalf of major high street banks, car finance businesses and other corporate accounts to assist in reducing deficits.• Provided training and coaching for new team members giving them the skills to become confident negotiators who were able to hit the targets set for cash collection.• Set up new schemes and incentives to help to drive the team to hit cash targets.• The role was heavily targeted and I was able to reach my target monthly.• Dealt with personal current accounts and loan agreements, dealing with a wide variety of clients encompassing all financial backgrounds, assessing each case individually and offering a prompt solution for payment to suit both parties.