Customer Experience Team Leader

• Mar 2018 - Present

Customer Solutions Manager

• Mar 2018 - Present

Senior Complaints Officer & Privacy Officer

• Nov 2014 - Apr 2017

As a Senior Complaints Officer at Acquire Learning, I am responsible for the case management of customer, third-party, and certain Government body complaints. My day-to-day tasks include: • Regular communication with complainants, students, and other parties as required; • Gathering evidence to support Acquire Learning’s argument; • Working with internal and external stakeholders to establish details regarding a student’s complaint; • Assisting Acquire Group education providers (Asia Pacific Training Institute Pty Ltd, Franklyn Scholar (Australia) Pty Ltd) with their investigations; • Maintaining thorough records of all complaints and investigations; and • Creating clear responses to complainants, students, and other parties regarding the outcome of their investigation. As Privacy Officer for Acquire Learning, my role involves ensuring that all requests from students and individuals regarding their personal information is completed in a reasonable timeframe, and complies with the Privacy Act 1988. Show less