Coordinator

• Feb 2020 - Present

Program Coordinator - Kansas Small Business Development Center

• Aug 2015 - Feb 2020

• Facilitate a service outreach program, primarily to business owners and managers, by assisting in offering courses through the Small Business Development Center that provide current and relevant business education to improve company performance.• Inform new and existing small businesses of the resources available to them by marketing seminars, courses, and events.• Expand the knowledge base and ability of the SBDC to better serve the business community through involvement and attendance in professional organizations and professional development conferences, workshops, and seminars at the state, regional, and national level. • Prepare, maintain, and coordinate the SBDC training schedule, coordinate student registrations, facilities and instructional equipment, maintain accurate records and prepare periodic reports in accordance with the SBDC and federal grant funding guidelines to ensure continued funding.

Customer Service Representative

• Jul 2014 - Jul 2015

• Efficiently and accurately process orders and returns• Maintain thorough product knowledge and assist customers with product inquiries• Promote positive company image and maintain positive relationships with customers• Effectively use sales skills to promote new products and close sales• Effectively use time management and communication skills • Efficiently and accurately process orders and returns• Maintain thorough product knowledge and assist customers with product inquiries• Promote positive company image and maintain positive relationships with customers• Effectively use sales skills to promote new products and close sales• Effectively use time management and communication skills

Library Aide

• Feb 2014 - Jul 2014

• Proficiently assist patrons with inquiries and library services • Effectively operate automated office equipment and assist patrons with equipment as needed• Organize and maintain circulation desk and library materials• Provide exceptional customer service and reference assistance when necessary • Proficiently assist patrons with inquiries and library services • Effectively operate automated office equipment and assist patrons with equipment as needed• Organize and maintain circulation desk and library materials• Provide exceptional customer service and reference assistance when necessary

Receptionist

• Dec 2012 - Feb 2014

• Coordinated patient care in a healthcare environment to ensure exceptional customer service• Efficiently multi-tasked; greeting patients, scheduling appointments, processing payments, and managing the front office.• Aided in the efficient and successful operation of the clinic with the use of effective time management practices • Coordinated patient care in a healthcare environment to ensure exceptional customer service• Efficiently multi-tasked; greeting patients, scheduling appointments, processing payments, and managing the front office.• Aided in the efficient and successful operation of the clinic with the use of effective time management practices

Geography Tutor

• Jan 2013 - May 2013

• Provided students with guidance in geography courses to promote independent learning• Acquired the ability to effectively assist students with different needs and abilities and guide them in improving classroom performance, study skills, and confidence• Collaboratively developed successful learning methods for students • Provided students with guidance in geography courses to promote independent learning• Acquired the ability to effectively assist students with different needs and abilities and guide them in improving classroom performance, study skills, and confidence• Collaboratively developed successful learning methods for students

Bookkeeper

• Jan 2011 - Dec 2012

• Gained knowledge of bookkeeping and overseeing staff of cashiers and front end personnel• Successfully maintained records of daily sales, cash register transactions, bank deposits, and other paperwork necessary for monitoring store performance • Effectively trained front end staff on sales skills, customer service, and new procedures

Customer Serivce

• Dec 2008 - Jan 2011

• Worked within customer service environment to assist customers and a team of front desk employees as well as promote a positive image of the company• Enhanced communication skills by frequently interacting with customers and fellow employees, handling questions and complaints• Acquired sales skills by promoting the company credit card and product warranties• Acknowledged by management for autonomy and proficiency in my performance and professional conduct