Ellen Myers
Customer Success Manager at Digital Agriculture Services (DAS)- Claim this Profile
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Bio
Credentials
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Channel Management
SlackSep, 2023- Nov, 2024 -
Digital HQ
SlackSep, 2023- Nov, 2024 -
Etiquette & Productivity
SlackSep, 2023- Nov, 2024 -
Project Management
SlackSep, 2023- Nov, 2024 -
Roles & Permissions Management
SlackSep, 2023- Nov, 2024 -
Slack Connect
SlackSep, 2023- Nov, 2024 -
Workflow Builder
SlackSep, 2023- Nov, 2024 -
Delivering a world-class customer support experience
IntercomJun, 2023- Nov, 2024 -
Designing and implementing a conversational framework for support teams
IntercomJun, 2023- Nov, 2024 -
Content Marketing
HubSpot AcademySep, 2023- Nov, 2024 -
Email Marketing 2023
HubSpot AcademySep, 2023- Nov, 2024 -
Social Media Marketing Certification II
HubSpot AcademySep, 2023- Nov, 2024 -
Growth-Driven Design
HubSpot AcademyAug, 2023- Nov, 2024 -
Inbound
HubSpot AcademyAug, 2023- Nov, 2024 -
Inbound Marketing
HubSpot AcademyAug, 2023- Nov, 2024 -
Inbound Sales
HubSpot AcademyAug, 2023- Nov, 2024 -
SEO II
HubSpot AcademyAug, 2023- Nov, 2024 -
Sales Enablement
HubSpot AcademyAug, 2023- Nov, 2024 -
Contextual Marketing
HubSpot AcademySep, 2023- Nov, 2024 -
Digital Advertising
HubSpot AcademySep, 2023- Nov, 2024 -
HubSpot CMS For Marketers
HubSpot AcademySep, 2023- Nov, 2024 -
Revenue Operations
HubSpot AcademySep, 2023- Nov, 2024 -
SEO
HubSpot AcademySep, 2023- Nov, 2024 -
Digital Marketing
HubSpot AcademyAug, 2023- Nov, 2024 -
Frictionless Sales
HubSpot AcademyAug, 2023- Nov, 2024 -
HubSpot Marketing Software
HubSpot AcademyAug, 2023- Nov, 2024 -
HubSpot Reporting
HubSpot AcademyAug, 2023- Nov, 2024 -
HubSpot Sales Software
HubSpot AcademyAug, 2023- Nov, 2024 -
Inbound Marketing Optimization
HubSpot AcademyAug, 2023- Nov, 2024 -
Sales Management
HubSpot AcademyAug, 2023- Nov, 2024 -
Service Hub Software
HubSpot AcademyJul, 2023- Nov, 2024 -
Certificate IV Tourism
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Experience
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DAS (Digital Agriculture Services)
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Australia
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jan 2022 - Present
As a Customer Success Manager, my main focus is driving customer success, optimizing their usage and identifying new business opportunities. To guide their success with our products, building long-term relationships with stakeholders and understanding their requirements is crucial. I manage customer retention, resolve issues, and ensure high satisfaction and experience levels. To achieve these goals, I measure, monitor, and report on metrics for assigned customers, track and report on product usage and adoption, identify areas for improvement and address customer pain points. In addition, I provide personalized training sessions and am excited to represent the company at various networking functions and conferences. I lead the implementation and adaptation of innovative internal processes to improve the customer and employee experience, including streamlining customer success processes to enhance efficiency and deliver a seamless customer experience. During my time at DAS, I've gained many skills beyond my role as a Customer Success Manager. I've focused on revamping the onboarding process for clients and employees, creating a business decision matrix, and improving the help system with a detailed action plan. I've also taken charge of retention and renewal strategies and provided regular reports on the outcomes. These projects have ignited my passion for organizational and process management, and I look forward to taking on more of these types of projects in addition to my current workload. Show less
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Thryv Australia & New Zealand
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Australia
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Software Development
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1 - 100 Employee
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Senior Thryv Success Specialist
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May 2021 - Mar 2022
I feel fortunate to have been chosen as one of the pioneers in Sensis' transition to the customer success space for Thryv software. In my previous role, I focused on building strong relationships with clients and worked with cross-functional leaders within Sensis and Thryv to deliver exceptional customer experiences. During my on-boarding calls, I was eager to use my analytical skills to identify problems, find solutions, and enhance relationships. My responsibilities included managing on-boarding, implementation, training, increasing adoption, ensuring retention, and maintaining high levels of customer satisfaction for my assigned clients. I also developed customer success strategies and best practices and provided tailored training to my clients based on their specific business and operational needs. To ensure a seamless customer experience, I collaborated with the demo, sales, website, and creative teams. I communicated effectively with both internal and external senior-level management to understand customer needs, training requirements, growth opportunities, and feature enhancements. I quickly assessed my clients' technical abilities to continue on-boarding at a level that they could understand and feel comfortable with. Additionally, I maintained existing customer success metrics and data as directed. Thank you so much for taking the time to read this message. Show less
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Sensis
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Australia
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Advertising Services
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700 & Above Employee
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Customer Success Specialist
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Aug 2020 - May 2021
During my time at Sensis, I played a crucial role in educating and improving my clients' businesses. As part of my responsibilities, I managed the onboarding process for their Connect software, Yellow online listings, and website. It was essential to ensure that my clients had the necessary knowledge and continued to use these tools throughout their subscriptions to maximize their satisfaction. My tasks included setting up clients' websites from start to finish, collaborating with them to establish their voice and style, and communicating their needs to the design team. As the point of contact for my clients throughout their contract, I provided additional training and answered their questions, ensuring that they were confident in using Connect to enhance their online presence. I also reported any feedback and findings about procedure adaptations to senior-level management and all departments in Sensis. Although this was a contract role, I was later employed full-time in the same position after completing my contract with Sensis. Show less
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People2.0 Australia
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Australia
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Staffing and Recruiting
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1 - 100 Employee
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Marketing and Customer Experience Consultant
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Apr 2020 - Jun 2020
During this time I executed the strategic priorities, developed, designed then delivered all design collateral. This design work included social media graphics, brochures, flyers as well as partnership and HR reports. In this position, I undertook market research and developed it to the new Head of Marketing and Manager of Marketing and CX. My role also included website maintenance and the creation of all internal communications - weekly newsletters, internal competitions, end of month presentations. Show less
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St Johns College
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Preston, Victoria
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Marketing and Communications Manager
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May 2019 - Jan 2020
I reported directly to the College Principal, supported the model the College’s values and ethos when I dealt with all stakeholders. Duties included: • Promoting the profile of St John’s College to families and externally to the wider community through marketing, public relations, the creation of awareness and friend-raising; • Producing the College Newsletter; • Overseeing and managing the coordination of significant College community events; • Overseeing the development and guardianship of the College’s brand and visual identity; • Maintaining the College’s website and social media includes creating content. Show less
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ClubMulwala
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Australia
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Hospitality
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1 - 100 Employee
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Marketing Manager
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Sep 2016 - May 2019
Managing all marketing for the ClubMulwala and activities within all areas of the Club which consists of: - 3 x restaurants, - Spa Resort, - Nightclub, -Hotel and more. Developing the marketing strategy for the company in line with company objectives. Co-ordinating marketing campaigns with sales activities. Managing all marketing for the ClubMulwala and activities within all areas of the Club which consists of: - 3 x restaurants, - Spa Resort, - Nightclub, -Hotel and more. Developing the marketing strategy for the company in line with company objectives. Co-ordinating marketing campaigns with sales activities.
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Yarrawonga Mulwala Golf Club Resort
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Australia
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Hospitality
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1 - 100 Employee
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Marketing/Operations Internship
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Nov 2015 - Sep 2016
Aiding the Marketing Manager with project based activities- currently focused on identifying problematic areas and implementing strategies to overcome these issue. Currently in the initial research stage.
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Assistant Function Coordinator
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Jan 2015 - Mar 2016
Working with the Catering and Function Manager tasks included: setup, running and pack up of functions. Working with the organiser of the event- creating relationships with them to ensure effective communication throughout the course of the event and satisfactory event progress. Organising and delegating tasks to other members of staff to create exceptional service to guests
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Maitre'd
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Dec 2013 - Mar 2016
Duties include organising tables and seating arrangements for guest of the club, welcoming guests, answering phones, problem solving, handling customer complaints, and communicating to all departments of the clubhouse.
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Education
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2013 - 2015
La Trobe University
Bachelor’s Degree, Marketing -
2013 - 2014
Management Institute of Australia
Certificate IV in Tourism, Hospitality Administration/Management
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