Experience

BluprintX

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2023 - Oct 2023

  Barcelona, Catalonia, Spain ● Responsible for the success and retention of key and growth accounts across a variety of industries ● Strategy led reviews and discovery sessions to understand clients’ objectives and successfully communicating how the use of personalised services can help reach strategic goals ● Managing issue resolution and customer expectations across technically challenging projects ● Collaborated with cross-functional teams to identify and resolve customer-related issues in a timely manner ●… Show more ● Responsible for the success and retention of key and growth accounts across a variety of industries ● Strategy led reviews and discovery sessions to understand clients’ objectives and successfully communicating how the use of personalised services can help reach strategic goals ● Managing issue resolution and customer expectations across technically challenging projects ● Collaborated with cross-functional teams to identify and resolve customer-related issues in a timely manner ● Negotiating new contracts for renewals, up-sell/cross sell opportunities and responsible for demonstrating consistent value and partnership

• Account Executive

  • Jan 2022 - Feb 2023

  Barcelona, Catalonia, Spain



Marketo, an Adobe Company

• Customer Engagement Manager

  • Dec 2020 - Jan 2022

  Barcelona, Catalonia, Spain



Hostmaker

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Senior Reservations Executive

  • Sep 2019 - Dec 2020

  As the team developed, I was promoted to the position of Senior Reservations Executive. This new role gave me more responsibility and the opportunity to manage my own team. Part of this role also involved me managing a new project which involved many team members from offices across Europe. My day to day tasks comprise of, -quality assessments of my team members. -analysing data through Excel and Periscope to produce concise weekly reports. -producing training… Show more As the team developed, I was promoted to the position of Senior Reservations Executive. This new role gave me more responsibility and the opportunity to manage my own team. Part of this role also involved me managing a new project which involved many team members from offices across Europe. My day to day tasks comprise of, -quality assessments of my team members. -analysing data through Excel and Periscope to produce concise weekly reports. -producing training PowerPoints. -conducting training sessions. -contributing to global meetings. -communicating across teams and Global offices. -interviewing new candidates for the team. -arranging 1 to 1 catch up sessions to discuss progress. All of this as well as carrying out general reservation tasks such as answering guest enquiries, where I regularly maintained the highest quality score of the team.

• Guest Reservations Agent

  • Jul 2018 - Dec 2020

  Barcelona, Catalonia, Spain


CAPS home to home
• English Language Assistant

  • Sep 2017 - Jul 2018


Casamona International

• Spain
• Real Estate
• 1 - 100 Employee

• Office Manager

  • Jan 2016 - Jun 2016

  Barcelona, Catalonia, Spain