Ella Santiago

Marketing Assistant at UMass Fine Arts Center
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Contact Information
Location
Amherst, Massachusetts, United States, US
Languages
  • English Native or bilingual proficiency
  • French Professional working proficiency
  • Italian Elementary proficiency

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Bio

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Credentials

  • Google Analytics Certification - GA4
    Google analytics
    Oct, 2022
    - Sep, 2024
  • Google Analytics Certification - Universal Analytics
    Google analytics
    Oct, 2022
    - Sep, 2024
  • Salesforce Trailhead Badges
    Salesforce
    Apr, 2021
    - Sep, 2024
  • Microsoft Excel 2019 Introductory Badge
    MyLab IT
    Oct, 2020
    - Sep, 2024

Experience

    • United States
    • Performing Arts
    • 1 - 100 Employee
    • Marketing Assistant
      • Sep 2022 - Present

    • United States
    • Higher Education
    • 700 & Above Employee
    • Office Assistant at the Learning Resource Center
      • Sep 2021 - Present

      - Greet guests and answer phone calls in a friendly and informative manner- Help students find available academic support services - Manage the schedules of over 100 student-tutors- Handle administrative tasks to help keep the office organized - Greet guests and answer phone calls in a friendly and informative manner- Help students find available academic support services - Manage the schedules of over 100 student-tutors- Handle administrative tasks to help keep the office organized

    • United States
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Public Relations Intern
      • Jun 2022 - Aug 2022

      - Assisted a team in overseeing 5 accounts - Monitored press coverage and compiled monthly clip reports for clients - Wrote targeted pitches and newsletters - Created media lists needed to reach the appropriate journalists and editors for stories using MuckRack- Produced social media content - Proactively participated in weekly team meetings and client calls and learned how to build valuable relationships with Architecture & Design-industry professionals - Assisted a team in overseeing 5 accounts - Monitored press coverage and compiled monthly clip reports for clients - Wrote targeted pitches and newsletters - Created media lists needed to reach the appropriate journalists and editors for stories using MuckRack- Produced social media content - Proactively participated in weekly team meetings and client calls and learned how to build valuable relationships with Architecture & Design-industry professionals

    • United States
    • Restaurants
    • Retail Sales Associate
      • Jun 2020 - Jan 2022

      - Engaged positively with each customer, offering professional and polite support for sales and service needs- Provided well-informed food and wine recommendations to customers- Supported manager with organizing store and showcasing new items in eye-catching displays- Created content for the store's social media platforms - Engaged positively with each customer, offering professional and polite support for sales and service needs- Provided well-informed food and wine recommendations to customers- Supported manager with organizing store and showcasing new items in eye-catching displays- Created content for the store's social media platforms

    • United States
    • Performing Arts
    • 1 - 100 Employee
    • Arts Marketing & Development Intern
      • May 2021 - Aug 2021

      - Created social media images and stories appropriate to different platforms- Assisted in producing press releases and blog posts- Researched potential donors and fundraising opportunities - Gained an understanding of how a small arts organization builds and maintains relationships with current and potential constituents - Created social media images and stories appropriate to different platforms- Assisted in producing press releases and blog posts- Researched potential donors and fundraising opportunities - Gained an understanding of how a small arts organization builds and maintains relationships with current and potential constituents

    • Child Day Care Services
    • 1 - 100 Employee
    • Nanny
      • Sep 2020 - Jun 2021

      - Created a safe and nurturing environment for children- Familiarized myself with multiple different online programs in order to help child navigate their new hybrid online school platform- Assisted with schoolwork, from monitoring for completion of key tasks to assistance with problem solving- Organized various fun activities that enhanced physical health, stimulated educational enrichment, and encouraged artistic creativity- Provided reliable transportation from school and to after-school activities

Education

  • Isenberg School of Management, UMass Amherst
    Bachelor of Business Administration - BBA, Marketing
    2019 - 2023
  • Florence University of the Arts
    2022 - 2022

Community

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