Experience

PT Rajawali Berdikari

• Indonesia
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Operation supervisor

  • Apr 2019 - Present

  Managing account operations for its multi channel contact center BPO, supervising day-to-day operations of Workforce Management, Quality Assurance, Workload Analysis and Contact Traffic Management, and Management Reporting

• Operations Supervisor Lintas Project

  • Jan 2019 - Mar 2019

  Managing account operations of Lintas Shuttle for its multi channel contact center BPO, supervising day-to-day operations of Workforce Management, Quality Assurance, Workload Analysis and Contact Traffic Management, and Management Reporting

• Operations Supervisor Lazada Project

  • Dec 2016 - Jan 2019

  Managing account operations of Lazada e-commerce for its multi channel contact center BPO, supervising day-to-day operations of Workforce Management, Quality Assurance, Workload Analysis and Contact Traffic Management, and Management Reporting



Home Credit Indonesia

• Indonesia
• Financial Services
• 700 & Above Employee

• Sales Force Management Team Leader

  • Apr 2016 - Dec 2016

  Managing group of specialists working on field sales workforce management, include productivity control and monitoring, sales agent performance reporting. Accountable for KPIs in the area of Sales Productivity, Sales Quality Assurance, and Sales Network Efficiency

• Point of Sales Logistics Specialist

  • Apr 2015 - Apr 2016

  Managed sales logistics management, covered request handling to inventory control, both for sales campaign materials and for transaction handling equipments to be installed in POS locations. Administered new POS opening and its legal documentation requirements.



PT. Bank Syariah Mega Indonesia

• Indonesia
• Banking
• 500 - 600 Employee

• Transaction Staff

  • Aug 2013 - Apr 2015

  Worked as transaction handling staff in the central operations unit of the bank, to handle interbank transactions through Real Time Gross Settlement (RTGS) system and Nationwide Clearing System (Bank Indonesia and SWIFT based transactions). Also responsible to manage operational reporting for Central Bank Transaction Reporting for the bank. Worked as transaction handling staff in the central operations unit of the bank, to handle interbank transactions through Real Time Gross Settlement (RTGS) system and Nationwide Clearing System (Bank Indonesia and SWIFT based transactions). Also responsible to manage operational reporting for Central Bank Transaction Reporting for the bank.



PT Praweda Ciptakarsa Informatika

• Indonesia
• IT Services and IT Consulting
• 100 - 200 Employee

• Application Trainer

  • May 2013 - Jul 2013

  Worked as application trainer in the implementation project of Bank Indonesia’s 2nd generation of RTGS. Worked as application trainer in the implementation project of Bank Indonesia’s 2nd generation of RTGS.