Ella Liu

Business and Product Development Intern at Yogger
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Location
Ann Arbor, Michigan, United States, US

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Business and Product Development Intern
      • Aug 2023 - Present

      - Drive brand awareness and engagement by creating content, managing channels, and engaging with the audience. - Provide exceptional support and gather feedback via email, live chat, and phone calls to enhance customer experience. - Organize and maintain accurate customer data for future analysis and decision-making. - Identify new product opportunities, track market trends, and conduct competitor analysis to inform product development. - Test new features, gather customer feedback,… Show more - Drive brand awareness and engagement by creating content, managing channels, and engaging with the audience. - Provide exceptional support and gather feedback via email, live chat, and phone calls to enhance customer experience. - Organize and maintain accurate customer data for future analysis and decision-making. - Identify new product opportunities, track market trends, and conduct competitor analysis to inform product development. - Test new features, gather customer feedback, and identify areas for improvement. - Collaborate with team members, offering valuable insights and support on various projects. - Ensure smooth day-to-day operations by assisting with administrative duties. Show less - Drive brand awareness and engagement by creating content, managing channels, and engaging with the audience. - Provide exceptional support and gather feedback via email, live chat, and phone calls to enhance customer experience. - Organize and maintain accurate customer data for future analysis and decision-making. - Identify new product opportunities, track market trends, and conduct competitor analysis to inform product development. - Test new features, gather customer feedback,… Show more - Drive brand awareness and engagement by creating content, managing channels, and engaging with the audience. - Provide exceptional support and gather feedback via email, live chat, and phone calls to enhance customer experience. - Organize and maintain accurate customer data for future analysis and decision-making. - Identify new product opportunities, track market trends, and conduct competitor analysis to inform product development. - Test new features, gather customer feedback, and identify areas for improvement. - Collaborate with team members, offering valuable insights and support on various projects. - Ensure smooth day-to-day operations by assisting with administrative duties. Show less

    • United States
    • Internet Publishing
    • 400 - 500 Employee
    • Community Specialist
      • Aug 2023 - Present
    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Social Media Manager
      • Jul 2023 - Present
    • United States
    • Non-profit Organizations
    • 500 - 600 Employee
    • Bid Day Chair
      • Dec 2022 - Present

      - Curated a theme for the day, and execute such with carefully planned decorations, activities, and merchandise - Coordinate event activities for 200+ members seamlessly - Manage 5 Bid Day committees to carry out event activities and preparations

    • Director of Public Relations
      • Jan 2022 - Dec 2022

      - Managed Instagram and TikTok platforms, producing content to substantially increase digital visibility and successfully recruiting over 1000 prospective members - Issued news releases to campus newspaper, local press, and the national Adelphean magazine - Curated graphics and signage for event execution in collaboration with the member development and event management teams

    • Software Development
    • 1 - 100 Employee
    • General Manager
      • May 2022 - May 2023

      - Managed daily store operations, creating weekly work schedules and ordering produce supply to meet weekly customer demand and special promotions - Maintained healthy work environment and improved employee policy, improving employee retention year-to-year - Created lasting relationships with customers and community locals to ensure a positive experience for all customers, improving store’s positive overall online reviews and customer satisfaction - Managed daily store operations, creating weekly work schedules and ordering produce supply to meet weekly customer demand and special promotions - Maintained healthy work environment and improved employee policy, improving employee retention year-to-year - Created lasting relationships with customers and community locals to ensure a positive experience for all customers, improving store’s positive overall online reviews and customer satisfaction

    • Retail
    • 200 - 300 Employee
    • VIP Campus Ambassador
      • Aug 2021 - Oct 2022
    • United States
    • Wellness and Fitness Services
    • Chiropractic Assistant
      • Apr 2021 - Aug 2022

      Gathered information from patients, processed registration paperwork, and collected payments. Cleaned and prepared rooms for patients. Performed and monitored patients with electric-stimulation therapy, ultrasound therapy, and massage gun therapy. Took vitals from patients before meeting with Doctor. Gathered information from patients, processed registration paperwork, and collected payments. Cleaned and prepared rooms for patients. Performed and monitored patients with electric-stimulation therapy, ultrasound therapy, and massage gun therapy. Took vitals from patients before meeting with Doctor.

    • Campus Content Manager
      • Jan 2022 - Apr 2022

    • Campus Media Manager
      • Aug 2021 - Dec 2021

      -Introduce Bumble onto campus to drive app awareness, increase downloads, and spread Bumble's mission -Magnified Bumble through social media presence to build awareness around key programming and events - Connected with student organizations, local campus businesses, and local influencers

Education

  • University of Michigan
    Bachelor of Science - BS, Movement Science
    2020 - 2024
  • Ridgefield High School
    High School Diploma
    2016 - 2020

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