Ella Blake
Operations Director at Altitude - Powering Smarter Accommodation- Claim this Profile
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Bio
Experience
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Altitude - Powering Smarter Accommodation
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New Zealand
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Information Technology & Services
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1 - 100 Employee
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Operations Director
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Jul 2023 - Present
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Product Director
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Oct 2020 - Jul 2023
As Product Director at Altitude I lead our marketing, product management and various customer success functions including: - Responsibility for external communications, marketing, sales and product materials: blogs, press releases, case studies, how-to guides and white papers and web content.- New product, feature and enhancement planning including use case development, customer/market validation and UX design recommendations.- Establish and maintain roadmaps for all products and platforms.- Development of Altitude’s knowledge base and training videos, deliver onsite-customer training as required. - New customer onboarding and setup including aligning with customer brand guidelines. - Work with customer accounts to collate feedback, validate product enhancements and features, oversee customer issue resolution and testing of fixes. - Solution testing for release when required, coordinate releases of new features, enhancements and products. Show less
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Bolton Hotel
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New Zealand
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Hospitality
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1 - 100 Employee
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Assistant Hotel Manager
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Oct 2017 - Oct 2020
Bolton Hotel is a five star boutique hotel in Wellington, New Zealand. In this role I had a wide range of senior management responsibilities including: - Operations management across all hotel departments. - Human Resource strategy and people development for a hotel staff of over 70 employees- Financial management and reporting including budgets and P&L.- Business strategy and planning.- Implementation and support in development of technology solutions for both guest experience and staff operations.- Guest experience design. Show less
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Marketing and Business Development Manager
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May 2017 - Oct 2017
In this role I worked to close new contractual business, with a particular emphasis on increasing the volume of leisure travellers, while maintaining long-standing relationships. Throughout this time we saw growth in leisure, MICE and group travellers after working on key trade shows like TRENZ.
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Front Office Manager
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May 2016 - May 2017
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Guest Relations Manager
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Apr 2015 - May 2016
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Duty Manager
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Jul 2014 - Apr 2015
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Hotel Café Royal
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United Kingdom
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Hospitality
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100 - 200 Employee
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Butler
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Dec 2012 - Apr 2014
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Education
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ServiceIQ
Diploma in Hospitality Management, Hospitality Administration/Management -
Massey University