Experience

Altitude - Powering Smarter Accommodation

• New Zealand
• Information Technology & Services
• 1 - 100 Employee

• Operations Director

  • Jul 2023 - Present

• Product Director

  • Oct 2020 - Jul 2023

  As Product Director at Altitude I lead our marketing, product management and various customer success functions including: - Responsibility for external communications, marketing, sales and product materials: blogs, press releases, case studies, how-to guides and white papers and web content.- New product, feature and enhancement planning including use case development, customer/market validation and UX design recommendations.- Establish and maintain roadmaps for all products and platforms.- Development of Altitude’s knowledge base and training videos, deliver onsite-customer training as required. - New customer onboarding and setup including aligning with customer brand guidelines. - Work with customer accounts to collate feedback, validate product enhancements and features, oversee customer issue resolution and testing of fixes. - Solution testing for release when required, coordinate releases of new features, enhancements and products. Show less



Bolton Hotel

• New Zealand
• Hospitality
• 1 - 100 Employee

• Assistant Hotel Manager

  • Oct 2017 - Oct 2020

  Bolton Hotel is a five star boutique hotel in Wellington, New Zealand. In this role I had a wide range of senior management responsibilities including: - Operations management across all hotel departments. - Human Resource strategy and people development for a hotel staff of over 70 employees- Financial management and reporting including budgets and P&L.- Business strategy and planning.- Implementation and support in development of technology solutions for both guest experience and staff operations.- Guest experience design. Show less

• Marketing and Business Development Manager

  • May 2017 - Oct 2017

  In this role I worked to close new contractual business, with a particular emphasis on increasing the volume of leisure travellers, while maintaining long-standing relationships. Throughout this time we saw growth in leisure, MICE and group travellers after working on key trade shows like TRENZ.

• Front Office Manager

  • May 2016 - May 2017

• Guest Relations Manager

  • Apr 2015 - May 2016

• Duty Manager

  • Jul 2014 - Apr 2015



Hotel Café Royal

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Butler

  • Dec 2012 - Apr 2014