Experience

Unzer

• Germany
• Financial Services
• 200 - 300 Employee

• Senior Tender and Business Operations Manager

  • Dec 2021 - Present

• Senior Business Operations Manager

  • Sep 2020 - Dec 2021



Wirecard

• Germany
• Financial Services
• 400 - 500 Employee

• Team Lead Business Operations

  • Oct 2016 - Aug 2020

• Manager Sales Operations

  • Apr 2014 - Sep 2016

  • Contract creation• Coordination of customer setup• Project management• Reporting• RFP coordination• Process improvements



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Global Account Operations Manager

  • Jul 2011 - May 2013

  - Operational Relationship Management (Develop working relationship with key customer contacts and internal HP functional partners)- Lead for TCE (Ensure excellent customer satisfaction & loyalty)- Manage customer expectations through effective communication and reports (operations reviews, periodic reporting etc)- Account Business Plan implementation- Service level management (Monitor account metrics and drive corrective actions)- Escalation Management (proactive approach)- Simplification & Process Improvement- Customer setup to enable global operation Show less

• Operational Process Management Analyst

  • Feb 2008 - Jun 2011

  Focus area: „Financial Claims EMEA“• Control of turn-around-times and service levels• Initialize and/or lead process improvement projects • Compliance• Priority setting• Develop business controls• Crisis management

• Operations Manager

  • Apr 2006 - Jan 2008

  • Supervising a team of 13 Operations Specialists and 3 End User Verification Agents, including hiring and regular appraisal interviews• Ensuring operational excellence and best channel partner experience• Accelerating gross team and gross function cooperation in order to optimize processes and efficiency• Controlling that agreed service levels with partners and internal stakeholders are kept • Applying and developing business controls• Providing reports and analyses • Leading the team through a hub transfer from Germany to Spain Show less

• Team Leader Commercial Operations

  • Apr 2004 - Mar 2006

  • Team coordination: priority setting, distributing workload, solving more complicated issues• Information management: receiving and distributing all relevant data• Escalation point: order and claim escalation, process escalation• Management assistance: management back up, hiring assistance, report creation and evaluation etc• Trainings and presentations• Project work: testing and introducing new IT - systems, establishing new processes and tasks • Supervising the transaction center in Bangalore (India) Show less

• Partner Account Administrator

  • Oct 2001 - Mar 2004

  • Order and claim management for Danish partners• Trainings• Superuser functions• Supporting the transaction center in Bangalore