Experience

Company name under NDA

• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Content Moderation and Verification Department

  • Nov 2022 - Present

  -Managing the team of employees to deal with inappropriate content also the team that is responsible for the verification of documents on the website; -Provide oversight of the tasks of all staff in the moderation and KYC department; -Receive emails from verification and moderation agents for review ( about site rule violations) and send them to website users; -Re-check content and profiles that required moderation or verification documents; -New employee training for KYC agent or content moderator position. Show less



OnlyFans

• United Kingdom
• Entertainment Providers
• 700 & Above Employee

• Verification Specialist

  • May 2022 - Nov 2022

  -Verify that the information in the user account matches the information in the documents; -Providing clients with explanations about the required set of documents (indicating size, format, etc. of documents); -Identify signs of falsification, fraud and counterfeiting of documents; -Identify documents that do not comply with company requirements. -Verify that the information in the user account matches the information in the documents; -Providing clients with explanations about the required set of documents (indicating size, format, etc. of documents); -Identify signs of falsification, fraud and counterfeiting of documents; -Identify documents that do not comply with company requirements.



GameX

• Events Services

• Customer Support Specialist

  • Dec 2021 - Mar 2022

  -Handle complaints, provide appropriate solutions and options via email and live chat; -Provide the necessary support, responding efficiently and effectively, according to priorities, and answering user queries quickly; -Manage more than one chat room at a time, handling each one with equal efficiency. -Handle complaints, provide appropriate solutions and options via email and live chat; -Provide the necessary support, responding efficiently and effectively, according to priorities, and answering user queries quickly; -Manage more than one chat room at a time, handling each one with equal efficiency.

• Content Moderator

  • May 2021 - Nov 2021

  -Search for scammers and ban profiles for breaking site rules, moderate a constant stream of content on the site; -Preventing the occurrence of inappropriate data. -Inform clients about peculiarities/details of rejection (via email, Zendesk). -Search for scammers and ban profiles for breaking site rules, moderate a constant stream of content on the site; -Preventing the occurrence of inappropriate data. -Inform clients about peculiarities/details of rejection (via email, Zendesk).



IMC

• United States
• Health, Wellness & Fitness
• 400 - 500 Employee

• Customer Support Specialist

  • Aug 2020 - May 2021

  -Provide support for customers via chats and emails; -Working with CRM system. -Provide support for customers via chats and emails; -Working with CRM system.