Elizaveta Demyankova
Customer Support Specialist at Total Games- Claim this Profile
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Bio
Credentials
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English
EF Standard English Test (EF SET)May, 2022- Nov, 2024
Experience
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Total Games
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Belarus
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Computer Games
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1 - 100 Employee
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Customer Support Specialist
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Jul 2022 - Present
*Process ticket-letters *Process messages in Meta Business Suite *Navigate said tickets in the Asana project *Communicate with Quality Assurance specialists *Communicate user feedback to the Game Design, Community Management and Development Specialists *Respond to users based on the results of the issue resolve *Work with game stores: Play Market and App Store - response to reviews *Improve and optimise Customer Support processes *Process ticket-letters *Process messages in Meta Business Suite *Navigate said tickets in the Asana project *Communicate with Quality Assurance specialists *Communicate user feedback to the Game Design, Community Management and Development Specialists *Respond to users based on the results of the issue resolve *Work with game stores: Play Market and App Store - response to reviews *Improve and optimise Customer Support processes
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Education
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2017 - 2022
Minsk State Linguistic University
Bachelor of Education - BEd, Linguistics -
2022 - 2022
IT Academy
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