Experience

Geeks2U

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Talent Acquisition Specialist

  • Sep 2022 - Present

  I am currently overseeing the recruitment of Customer Service Specialists within Australia and New Zealand, and the onboarding of technicians across Australia.I focus specifically on regional and metro recruitment to ensure that technicians are strategically placed in areas of demand and in close proximity to Officeworks stores. I am accountable for managing end-to-end internal recruitment activities, including writing and posting job advertisements, conducting interviews and vetting candidates, conducting reference checks, negotiating rates, and coordinating with stakeholders. Show less

• Team Leader

  • Feb 2022 - Sep 2022

  Resumed my role as Team Leader while still assisting with recruitment and roster maintenance on an ad hoc basis.

• Workforce Planner

  • Jan 2021 - Feb 2022

  1-year secondment working closely with the Operations and HR departments to oversee the demands of the call centre. Responsibilities included forecasting recruitment needs, recruiting and onboarding candidates, rostering of more than 60 call centre agents, responding to change of employment requests and processing leave and timesheets whilst reporting to the Head of Operations.

• Team Leader

  • Mar 2020 - Jan 2021

  Leading and supporting a team of call centre agents to ensure they deliver exceptional customer service to our customers and act in line with Geeks2U core values. This involves monitoring their performance and providing coaching and support to enable them to improve and progress in their role.

• Customer Service Specialist

  • Feb 2018 - Mar 2020

  Delivering outstanding customer service to both customers and technicians as a member of the inbound call center team. Progressed to a senior role, serving as a primary point of contact for support and approvals, and providing training to new team members.



HOYTS Group

• Australia
• Entertainment Providers
• 400 - 500 Employee

• Team Member

  • Mar 2015 - Mar 2019