Eliza Greenwood

IT Consultant at Qbt Consulting
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Contact Information
us****@****om
(386) 825-5501
Location
Epping, New South Wales, Australia, AU
Languages
  • Japanese Elementary proficiency
  • Chinese Elementary proficiency
  • English Native or bilingual proficiency

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Credentials

  • Remote Working: Setting Yourself and Your Teams Up for Success
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • IT Service Desk: Service Management
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Managing Your Personal Finances
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Python for Students
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Managing Modern Desktops: Windows 10 Manage and Protect Windows Devices, Apps, and Data
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Office 365 for Administrators: Supporting Users Part 1
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Security Awareness: Social Engineering
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Become a Network Administrator
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • CCNA (200-301) Cert Prep: Network Fundamentals and Access
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Cisco Certifications: First Steps
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Windows 10: Advanced Troubleshooting for IT Support
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Windows Server 2019: IP Addressing
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Advance Your Skills as an IT Help Desk Specialist
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Cybersecurity Awareness: Security Overview
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Linux: Files and Permissions
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Cisco Get Connected
    Cisco
    Nov, 2019
    - Nov, 2024
  • Cisco NDG Linux Essentials
    Cisco
    Nov, 2019
    - Nov, 2024
  • Cisco NDG Linux Unhatched
    Cisco
    Nov, 2019
    - Nov, 2024
  • Cultivating a Growth Mindset
    LinkedIn
    Nov, 2019
    - Nov, 2024
  • Deploying and Configuring Core TCP/IP Services
    LinkedIn
    Nov, 2019
    - Nov, 2024
  • Linux: System Information and Directory Structure Tools
    LinkedIn
    Nov, 2019
    - Nov, 2024
  • Successful Goal Setting
    LinkedIn
    Nov, 2019
    - Nov, 2024
  • Azure Administration: Deploy and Manage Virtual Machines
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Become an IT Security Specialist
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Cisco Certifications: First Steps
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Cisco Cybersecurity Essentials
    Cisco
    Oct, 2019
    - Nov, 2024
  • Cisco Introduction to Packet Tracer
    Cisco
    Oct, 2019
    - Nov, 2024
  • Cisoc introduction to IoT
    Cisco
    Oct, 2019
    - Nov, 2024
  • Communication within Teams
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Developing a Learning Mindset
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • HTML Essential Training
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • IT Security Foundations: Core Concepts
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • IT Security Foundations: Network Security
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Learning Linux Command Line
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Learning Ubuntu Desktop
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Managing Modern Desktops: Windows 10 Deployment, Updating, Policies and Profiles
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Microsoft 365: Health and Security
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Setting Up a Small-Office Network
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Time Management Fundamentals
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Windows 10: Configure and Support Core Services
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Windows Server 2016: Installation and Configuration
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Windows Server 2019: Manage, Monitor, and Maintain Servers
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Apache Web Server: Administration
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Building a Responsive Portfolio Site
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Building an Ubuntu Home Server
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Cybersecurity Foundations
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • IT Security Careers and Certifications: First Steps
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • IT Security Foundations: Core Concepts
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • IT Security Foundations: Operating System Security (2015)
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Learning IP Addressing
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Learning Networking
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Learning Ubuntu Server
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • LinkedIn Quick Tips
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Networking Foundations: Networking Basics
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Windows 10: Implementation
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Windows 10: Manage and Maintain Windows 10
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Windows Server 2016 New Features
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Windows Server 2016: Implementing Group Policy
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Windows Server 2019: DHCP and DNS
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Windows Server 2019: Implementing Group Policy
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Women Transforming Tech: Getting Strategic with Your Career
    Lynda.com
    Sep, 2019
    - Nov, 2024
  • Android Development Essential Training: Create Your First App
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Cybersecurity Awareness: Building Your Cybersecurity Vocabulary
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Excel Essential Training (Office 365)
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Learning VirtualBox
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Microsoft Office Specialist Word 2016
    Microsoft
    Aug, 2019
    - Nov, 2024
  • Microsoft Teams Tips and Tricks
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Networking Foundations: Servers
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Office 365 New Features
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Windows 10 for IT Pros Essential Training
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Windows Server 2016: DHCP
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Windows Server 2016: DNS
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Word 2016 Essential Training
    Lynda.com
    Aug, 2019
    - Nov, 2024
  • Cert Prep: Excel 2016 Microsoft Office Specialist (77-727)
    Lynda.com
    Jul, 2019
    - Nov, 2024
  • Cisco Introduction to Cybersecurity
    Cisco
    Jul, 2019
    - Nov, 2024
  • Excel 2016 Essential Training
    Lynda.com
    Jul, 2019
    - Nov, 2024
  • Microsoft Office Specialist Excel 2016
    Microsoft
    Jul, 2019
    - Nov, 2024
  • MTA: Windows Operating System Fundamentals - Certified 2019
    Microsoft
    Jun, 2019
    - Nov, 2024
  • Microsoft Office 365: Administration
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Windows 10: Administration
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Windows 10: Networking
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Windows 10: Security
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Oracle Java Certification: 1. Data Types
    Lynda.com
    May, 2019
    - Nov, 2024
  • Troubleshooting Common PC Issues for Users
    Lynda.com
    May, 2019
    - Nov, 2024
  • Windows 10: Manage and Maintain Windows 10
    Lynda.com
    May, 2019
    - Nov, 2024
  • Windows 10: Troubleshooting for IT Support
    Lynda.com
    May, 2019
    - Nov, 2024
  • Building Business Relationships
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Building Professional Relationships
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Building Self-Confidence
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Building Your Technology Skills
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Careers in Cloud Computing: IT Pro to Microsoft Cloud Pro
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Communication Foundations
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Creating Personal Connections
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Developing with Visual Studio Code
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Introduction to Microsoft 365 for IT Pros
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Java: Generic Classes
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Learning Java
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Learning Office 365
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Programming Foundations: Algorithms
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • The 5-Day Excel Challenge
    Lynda.com
    Apr, 2019
    - Nov, 2024

Experience

  • Qbt Consulting
    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Consultant
      • Jul 2022 - Present

  • Communications Design & Management Pty Limited
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Technical Support Engineer
      • Apr 2022 - Jun 2022

    • Technical Support Engineer
      • May 2021 - Apr 2022

      Assisting customers remotely and onsite with technical issues.

  • Centrix Solutions
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Level 1 Help Desk Technician
      • Dec 2020 - May 2021

      This role involved level 1 technical support for customers remotely. This role involved level 1 technical support for customers remotely.

  • Microsoft
    • United States
    • Software Development
    • 700 & Above Employee
    • Information Technology Technician
      • Feb 2019 - Dec 2020

      Being a Microsoft Trainee at MOQdigital includes plenty of client interaction and use of tech support related skills. This has improved my customer service and communication skills as well as technical knowledge. Being a Microsoft Trainee at MOQdigital includes plenty of client interaction and use of tech support related skills. This has improved my customer service and communication skills as well as technical knowledge.

  • Pets Domain
    • Australia
    • Retail
    • 1 - 100 Employee
    • Retail Assistant
      • Nov 2018 - Apr 2019

      A customer service based role which involved team work and advising customers about Pets Domain's products. Interaction with customers helped me gain experience with face to face interaction and social skills in the work force. A customer service based role which involved team work and advising customers about Pets Domain's products. Interaction with customers helped me gain experience with face to face interaction and social skills in the work force.

Education

  • TAFE NSW
    Certificate IV, Information Technology
    2019 - 2020
  • TAFE NSW
    Certificate III, Information Technology
    2017 - 2018
  • Terrigal High School
    Years 7 to 12
    2013 - 2018

Community

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