Case Manager

• Sep 2014 - Present

Case Manager

• Apr 2020 - May 2022

National Servicing Representative

• May 2022 - Feb 2023

Communications Officer

• Sep 2014 - Apr 2020

Press Secretary

• Oct 2012 - Oct 2013

Writer/editor

• Oct 2009 - Oct 2012

Research, write and edit a variety of communications products including speeches, speaking notes, issue papers, backgrounders, news releases, web sites, multimedia, new technologies, displays, advertising, and other public information materials. Research, write and edit a variety of communications products including speeches, speaking notes, issue papers, backgrounders, news releases, web sites, multimedia, new technologies, displays, advertising, and other public information materials.

Senior Communications Specialist

• Oct 2006 - Sep 2009

• Creation of communications and marketing materials to promote Great-West Life group insurance products to clients and advisors. • Work with product managers, internal clients and sales team to ensure a consistent and persuasive sales message. • Project management of communication and marketing materials production, promotional advertising, development of training materials for sales staff and advisors • Translate complex financial information into plain-language sales materials • Creation of communications and marketing materials to promote Great-West Life group insurance products to clients and advisors. • Work with product managers, internal clients and sales team to ensure a consistent and persuasive sales message. • Project management of communication and marketing materials production, promotional advertising, development of training materials for sales staff and advisors • Translate complex financial information into plain-language sales materials

Credit Specialist

• Sep 1998 - Oct 2006

Promoted from Customer Service Representative to Team Leader of Sales, other positions held included Credit Specialist. Team Leader duties included: supervising and coaching a team of 15 customer service representatives, providing weekly sales coaching, quarterly reviews and internal employee communications. Exemplary skills developed in credit adjudication, financial risk assessment, personal financial and credit counselling. Promoted from Customer Service Representative to Team Leader of Sales, other positions held included Credit Specialist. Team Leader duties included: supervising and coaching a team of 15 customer service representatives, providing weekly sales coaching, quarterly reviews and internal employee communications. Exemplary skills developed in credit adjudication, financial risk assessment, personal financial and credit counselling.

Reporter

• May 2005 - Dec 2005

Five to six articles per week covering regional news, municipal council, education, arts and fitness stories Edited news stories, wrote headlines, layout Attended local events and took photographs for publication Five to six articles per week covering regional news, municipal council, education, arts and fitness stories Edited news stories, wrote headlines, layout Attended local events and took photographs for publication

Communications Intern

• Apr 2005 - May 2005

Speech writing for Mayor Katz Prepared speaking notes and greetings Tracked and distributed daily electronic media highlights to the Mayor and other city staff. Speech writing for Mayor Katz Prepared speaking notes and greetings Tracked and distributed daily electronic media highlights to the Mayor and other city staff.