Patient Care Coordinator

• Nov 2022 - Present

Customer Success Manager, Enterprise

• Jun 2022 - Sep 2022

Customer Success Manager II

• Feb 2022 - Jun 2022

Customer Success Manager I

• Feb 2020 - Jan 2022

Sales Development Representative/Customer Success Representative

• Jan 2019 - Nov 2019

• Prospected new clients (C-Suite, L&D, OD, HR) through LinkedIn, InsideView and Salesforce • Sold our products and services into new contacts at existing clients • Maintained relationships with current clients to ensure ongoing business by facilitating assessments, project planning, and repeat orders • Scheduled meetings for the regional sales representative for the Central U.S. • Prospected new clients (C-Suite, L&D, OD, HR) through LinkedIn, InsideView and Salesforce • Sold our products and services into new contacts at existing clients • Maintained relationships with current clients to ensure ongoing business by facilitating assessments, project planning, and repeat orders • Scheduled meetings for the regional sales representative for the Central U.S.

Program Coordinator

• Mar 2017 - Jan 2019

Employed through the Duke University Health Systems, I work as the Program Coordinator for The Residency Professional Development Coaching Program in the Duke University Medical Center. My role as the program coordinator is the organizer, scheduler, and content editor for the Director of the program. For a brief synopsis of my responsibilities, I work with Microsoft Office and RedCap to pair all coaches and coachees, schedule trainings, maintain communication between the physicians and our office. The Residency Professional Development Coaching Program, new in 2016, pairs Duke Internal Medicine residents with a faculty member who coach them on their individual professional development throughout their training at Duke. This program gives the coachee an opportunity to have a non-evaluative relationship with a senior level physician to aid in growing their self awareness, leadership abilities, and careers in medicine. During my time here, I have assisted in expanding this program to Obstetrics and Gynecology Residency Program, the Anesthesiology Residency Program, and the ALICE Program through the Center for Career Development. With the experience of expanding the aforementioned programs, I have also been lead on expanding to the Pediatrics Fellowship Program. Show less

Account Manager

• Aug 2016 - Mar 2017

Recruiter

• Nov 2015 - Aug 2016

UCAELI Program Coordinator

• Aug 2012 - Oct 2015

Employed by the University of Connecticut, I worked at the University of Connecticut American English Learning Institue as their Program Coordinator, after working as a student employee for 2 years. • Utilized PeopleSoft to enroll students in classes and maintain their records, grades, fee bills, and other classified information• Interacted with international students learning English as a Second Language (ESL) on a personal level for the purpose of English immersion • Assembled first day orientation, medical, and classroom information for students • Handled individual student accounts to ease their experience with the office and transition to the University of Connecticut• Modified entire office database by converting all paper documents to electronic files for accuracy and efficiency of retrieval Show less

Office of Fraternity and Sorority Life Student Intern

• Aug 2014 - May 2015

• Design initiatives for UConn seniors by ordering merchandise and planning events to give them a positive experience during their final undergraduate year• Create and shape a “Social Media Policies and Practices” document by outlining our publicity needs to give the office instructions on how to uphold our standards by utilizing our online presence• Aid the Department Director in planning an effective Alternative Break Trip to Jamaica by organizing information sessions to gain participants Show less