Experience

Michigan Design Center
• United States
• Design
• 1 - 100 Employee
• Leasing Manager

  • Nov 2022 - Present


In Style Kitchen & Bath By Ridge Cabinetry

• Customer Service Specialist

  • Mar 2022 - Present

  Lending my extensive client service skill set to this extremely impressive and innovative organization. Ridge Cabinetry supplies high quality, attainably priced cabinets to investors and consumers along with complimentary space measurements and comprehensive design. They have recently obtained Instyle Kitchen and Bath in Royal Oak, MI and have graciously positioned me in the showroom to champion their Ridge line and several other semi custom lines, luxury vinyl flooring, and countertop surfaces. Please feel free to visit us between 9:30 am and 5:30 pm Monday - Friday. I feel honored and incredibly fortunate to be working with such a talented, driven, intelligent, and innovative group. We have cabinets to meet every budget, preference, and project. Let us deliver beauty to your space!


Eversight | Making Vision a Reality
• Donation Support Coordinator

  • Oct 2020 - Present


EW Kitchens

• United States
• Individual and Family Services

• Showroom Manager - Michigan Design Center Location

  • Jul 2018 - Oct 2020

  I am truly grateful to have attained a stellar position that is incredibly compatible with my unique abilities. I enjoy management of EW Kitchen's Michigan Design Center Showroom, facilitate support to our incredibly talented design team, and masterfully provide concierge level service and communication to our esteemed customers. Please let me know if you need assistance with the creation of a dream kitchen, bath, wine room, closet, or simply need beautiful cabinetry added to your unique space. EW is simply the best! Our incredibly successful organization, owned by the Eathorne family since its inception in 1947, has been doing business in Michigan for 71 years and has delivered beautiful to many homes and businesses. We are a full-service custom cabinetry provider for premium spaces. We do everything from initial concept design, and handle cabinet ordering, delivery, and installation.



Healthmaster Holdings LLC

• Customer Success Manager

  • Jul 2017 - Jun 2018

  Facilitation of successful communication between client districts and the development, technology, customer support, and training teams to ensure that customer expectations are exceeded. Impeccable attention to all client challenges related to utilization of the Healthmaster nursing software platforms. Creation and implementation of an effective and successful challenge resolution process that inspires compliance and action by all teams to ensure complete client satisfaction. • Provide holistic and comprehensive customer success for 600+ school districts in 50 states. • Lead and facilitate interdepartmental resolution of escalated customer challenges. • Utilization of Customer Service Best Practices and a SCRUM oriented project management approach. • Development and detailed implementation of customer incentive programs. • Successful facilitation of a multi-level customer retention process. • Creation of a 1st year onboarding customer success methodology with 98% compliance. • Provide consultation and mentorship to the customer support team to ensure successful call turn around. • Development of an incident based customer success documentation process integrated with Salesforce.



Northern Financial Advisors, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Client Coordinator

  • Apr 2015 - 2017

  I served as our client's first point of contact. I truly enjoyed greeting our clients and visitors with warm enthusiasm and a customer service centered attitude upon their entry to the beautiful and welcoming professional space. I happily offered beverages and treats in the office café. I also facilitated the care of clients by ensuring that their scheduling experience was smooth and effortless. I am highly skilled and worked within our client schedules to ensure productive and beneficial meetings. I answered client questions and concerns by email, telephone, and through the Sharefile Citrix Portal. Secure care of tangible and virtual documentation was an important part of my role at NFA. But my true passion was and is customer service, which is evident as soon as you meet me. I graduated Summa Cum Lade with a Bachelor of Science Degree in Psychology & Communications from Eastern Michigan University. As first point of contact for new and established clients, I build new business by developing strong customer relationships. I, also,serve as conduit between high net worth clients and associates, financial planners, and attorneys. I answer initial questions, schedule new client appointments, and facilitate the new client intake process. I assist in the planning of promotional events and meetings, and make travel arrangements. I assist our President and CEO with email management and consult on maintenance of our website. • Instrumental in building new business by fostering exceptional client relationships. • Tripled new preliminary appointments to grow business. Result: Company is regularly booked for four months in advance with new client appointments, with a 95% attendance/retention rate. • Sole employee to receive all #5s (the highest rating) for customer service. • Wrote professional bios for all hourly team members.



MatchRX

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Tier 3 Customer Service Manager

  • Sep 2013 - Mar 2015

  Supervised and managed a team of five customer service representatives in a call center operation, fielding service calls and processing orders from thousands of customers per month. Managed multiple CSR queues and orchestrated pharmaceutical purchases and deliveries with FedEx. Investigated and resolved escalated customer calls and transactions. Managed the live chat and answered customer questions. Recruited, hired, and trained the customer service team. Negotiated resolution of issues between sellers and buyers. Trained customers in use of the MatchRx.com marketplace. • Standardized the customer service process, improving accuracy and CSR team productivity. • Wrote process documents to train the CSR team • Reduced lost and delinquent orders to less than 2% per month. • Increased customer satisfaction and documentation by increasing the use of the live chat.



Associated Endocrinologists

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Assistant

  • May 2010 - Sep 2013

  *Assisted Dr. Charles Taylor in comprehensive attainment of patient information *Provided excellent support and service which encouraged excellent patient compliance *Completed daily extensive work in the "Epic" EMR System/address patient questions via email and phone *Attained prior authorization and scheduling of medical tests and procedures *Worked at patient intake as a first point of contact several afternoons per week *Traveled to Providence Park Internal Medicine Offices to provide check in and intake for Endocrinology patients



Novi Northville Montessori School

• Montessori Paraprofessional

  • Sep 2006 - May 2010

  *Supported and Implemented curriculum for students 2 1/2 to 6 years old *Provided Art and Music extracurricular activities *Facilitated educationally theme based summer camp program *Supported and Implemented curriculum for students 2 1/2 to 6 years old *Provided Art and Music extracurricular activities *Facilitated educationally theme based summer camp program



Parisian Department Store

• Cosmetic Counter Manager

  • Apr 2004 - Apr 2005

  *Provided excellent customer service and cosmetic consultation *Generated business through cosmetic and spa treatment clinics *Supervised Cosmetic Consultants *Exceeded weekly and monthly sales goals *Provided excellent customer service and cosmetic consultation *Generated business through cosmetic and spa treatment clinics *Supervised Cosmetic Consultants *Exceeded weekly and monthly sales goals



General Motors Acceptance Corp

• United States
• Entertainment
• 1 - 100 Employee

• Dealer Service Specialist

  • May 1997 - May 1999

  *Facilitated communication between GMAC and GM Dealerships *Provided excellent customer service to GM Dealership Finance Managers and Associates *Processed personal and business auto financing applications *Facilitated communication between GMAC and GM Dealerships *Provided excellent customer service to GM Dealership Finance Managers and Associates *Processed personal and business auto financing applications