Elizabeth Silberman
Vice President Operations and HR at PUPS Pet Club- Claim this Profile
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English Native or bilingual proficiency
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Spanish Full professional proficiency
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Bio
Anthony Reed
After working with Liz, I can’t say enough good things about her. After coming from a different industry, Liz was able to learn the ins and outs of the fitness industry very quickly. I had an opportunity to help mentor her throughout the change, and one of the best things I can say about her is how adaptable she is. She was able to apply her skills in sales and coaching to increase her team's sales in a highly competitive market. She is an excellent relationship builder with prospects, existing members, and staff.
Katherine (Kat) Desy
I began working with Liz close to a year and a half ago on a new client program at Advantage. From day one, Liz proved to be a tremendous asset to our team, not only thanks to her knowledge of the pet industry but also in her ability to be a strong leader right out of the gate. With little guidance, Liz was able to learn and command all of our internal systems (which aren’t always user-friendly) with ease, and translate that knowledge back to her team of brand ambassadors in the field. On top of that, early on she recognized the importance of creating defined expectations for her employees, which is not an easy task as a manager. Her high, yet attainable, expectations quickly helped her team rise to the top of our program and Liz began to set program standards without being asked. I also believe that these expectations and the command of her team led to a respect from her employees that many managers are never able to achieve. During her time on this particular program, Liz has held one of the strongest employee retention rates compared to her peers, and it is clear that her management style is the cause of that. Outside of her role as a District Manager, Liz has always offered to take on additional responsibility, and then done so with a smile. She continues to impress upper management at Advantage and receive outstanding reviews from retail store managers and the like. While Liz and I have worked in parallel for most of our time together, I believe that she has also taught me a significant amount about how to be a leader, without directly managing me. Being that I am still in the very early years of my career, I have been extremely fortunate to be able to watch Liz from the sidelines and learn from her. Whether she realizes it or not, she has helped me through various situations as a young manager, especially when I am unsure of myself. She is a great listener and has given me or helped me find the tools in many challenging situations. Liz’s perceptiveness, ambition, and compassion for others will make her an asset to any and all teams and I look forward to seeing where her career takes her.
Anthony Reed
After working with Liz, I can’t say enough good things about her. After coming from a different industry, Liz was able to learn the ins and outs of the fitness industry very quickly. I had an opportunity to help mentor her throughout the change, and one of the best things I can say about her is how adaptable she is. She was able to apply her skills in sales and coaching to increase her team's sales in a highly competitive market. She is an excellent relationship builder with prospects, existing members, and staff.
Katherine (Kat) Desy
I began working with Liz close to a year and a half ago on a new client program at Advantage. From day one, Liz proved to be a tremendous asset to our team, not only thanks to her knowledge of the pet industry but also in her ability to be a strong leader right out of the gate. With little guidance, Liz was able to learn and command all of our internal systems (which aren’t always user-friendly) with ease, and translate that knowledge back to her team of brand ambassadors in the field. On top of that, early on she recognized the importance of creating defined expectations for her employees, which is not an easy task as a manager. Her high, yet attainable, expectations quickly helped her team rise to the top of our program and Liz began to set program standards without being asked. I also believe that these expectations and the command of her team led to a respect from her employees that many managers are never able to achieve. During her time on this particular program, Liz has held one of the strongest employee retention rates compared to her peers, and it is clear that her management style is the cause of that. Outside of her role as a District Manager, Liz has always offered to take on additional responsibility, and then done so with a smile. She continues to impress upper management at Advantage and receive outstanding reviews from retail store managers and the like. While Liz and I have worked in parallel for most of our time together, I believe that she has also taught me a significant amount about how to be a leader, without directly managing me. Being that I am still in the very early years of my career, I have been extremely fortunate to be able to watch Liz from the sidelines and learn from her. Whether she realizes it or not, she has helped me through various situations as a young manager, especially when I am unsure of myself. She is a great listener and has given me or helped me find the tools in many challenging situations. Liz’s perceptiveness, ambition, and compassion for others will make her an asset to any and all teams and I look forward to seeing where her career takes her.
Anthony Reed
After working with Liz, I can’t say enough good things about her. After coming from a different industry, Liz was able to learn the ins and outs of the fitness industry very quickly. I had an opportunity to help mentor her throughout the change, and one of the best things I can say about her is how adaptable she is. She was able to apply her skills in sales and coaching to increase her team's sales in a highly competitive market. She is an excellent relationship builder with prospects, existing members, and staff.
Katherine (Kat) Desy
I began working with Liz close to a year and a half ago on a new client program at Advantage. From day one, Liz proved to be a tremendous asset to our team, not only thanks to her knowledge of the pet industry but also in her ability to be a strong leader right out of the gate. With little guidance, Liz was able to learn and command all of our internal systems (which aren’t always user-friendly) with ease, and translate that knowledge back to her team of brand ambassadors in the field. On top of that, early on she recognized the importance of creating defined expectations for her employees, which is not an easy task as a manager. Her high, yet attainable, expectations quickly helped her team rise to the top of our program and Liz began to set program standards without being asked. I also believe that these expectations and the command of her team led to a respect from her employees that many managers are never able to achieve. During her time on this particular program, Liz has held one of the strongest employee retention rates compared to her peers, and it is clear that her management style is the cause of that. Outside of her role as a District Manager, Liz has always offered to take on additional responsibility, and then done so with a smile. She continues to impress upper management at Advantage and receive outstanding reviews from retail store managers and the like. While Liz and I have worked in parallel for most of our time together, I believe that she has also taught me a significant amount about how to be a leader, without directly managing me. Being that I am still in the very early years of my career, I have been extremely fortunate to be able to watch Liz from the sidelines and learn from her. Whether she realizes it or not, she has helped me through various situations as a young manager, especially when I am unsure of myself. She is a great listener and has given me or helped me find the tools in many challenging situations. Liz’s perceptiveness, ambition, and compassion for others will make her an asset to any and all teams and I look forward to seeing where her career takes her.
Anthony Reed
After working with Liz, I can’t say enough good things about her. After coming from a different industry, Liz was able to learn the ins and outs of the fitness industry very quickly. I had an opportunity to help mentor her throughout the change, and one of the best things I can say about her is how adaptable she is. She was able to apply her skills in sales and coaching to increase her team's sales in a highly competitive market. She is an excellent relationship builder with prospects, existing members, and staff.
Katherine (Kat) Desy
I began working with Liz close to a year and a half ago on a new client program at Advantage. From day one, Liz proved to be a tremendous asset to our team, not only thanks to her knowledge of the pet industry but also in her ability to be a strong leader right out of the gate. With little guidance, Liz was able to learn and command all of our internal systems (which aren’t always user-friendly) with ease, and translate that knowledge back to her team of brand ambassadors in the field. On top of that, early on she recognized the importance of creating defined expectations for her employees, which is not an easy task as a manager. Her high, yet attainable, expectations quickly helped her team rise to the top of our program and Liz began to set program standards without being asked. I also believe that these expectations and the command of her team led to a respect from her employees that many managers are never able to achieve. During her time on this particular program, Liz has held one of the strongest employee retention rates compared to her peers, and it is clear that her management style is the cause of that. Outside of her role as a District Manager, Liz has always offered to take on additional responsibility, and then done so with a smile. She continues to impress upper management at Advantage and receive outstanding reviews from retail store managers and the like. While Liz and I have worked in parallel for most of our time together, I believe that she has also taught me a significant amount about how to be a leader, without directly managing me. Being that I am still in the very early years of my career, I have been extremely fortunate to be able to watch Liz from the sidelines and learn from her. Whether she realizes it or not, she has helped me through various situations as a young manager, especially when I am unsure of myself. She is a great listener and has given me or helped me find the tools in many challenging situations. Liz’s perceptiveness, ambition, and compassion for others will make her an asset to any and all teams and I look forward to seeing where her career takes her.
Experience
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PUPS Pet Club
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United States
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Consumer Services
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1 - 100 Employee
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Vice President Operations and HR
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Jul 2023 - Present
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Director of Human Resources and Outside Services
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Nov 2022 - Jul 2023
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Director Of Training
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Jun 2021 - Jul 2023
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Fitness Formula Clubs (FFC)
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United States
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Wellness and Fitness Services
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300 - 400 Employee
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General Manager
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Nov 2018 - Jun 2021
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District Manager
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Apr 2016 - Nov 2018
District Manager of Field Operations • Responsible for remote employees in 100 pet stores in the Midwest and Northeast areas • Develop and train sales techniques to Pet Food Representatives • Increase pet food sales and conversions for specific brand in-store through product knowledge and education • Recruit, interview, onboard and schedule new employees • Relationship building in-store with management and employees during weekly visits • Control cost to maintain and grow… Show more District Manager of Field Operations • Responsible for remote employees in 100 pet stores in the Midwest and Northeast areas • Develop and train sales techniques to Pet Food Representatives • Increase pet food sales and conversions for specific brand in-store through product knowledge and education • Recruit, interview, onboard and schedule new employees • Relationship building in-store with management and employees during weekly visits • Control cost to maintain and grow profitable business • Top team in program in sales and execution Show less District Manager of Field Operations • Responsible for remote employees in 100 pet stores in the Midwest and Northeast areas • Develop and train sales techniques to Pet Food Representatives • Increase pet food sales and conversions for specific brand in-store through product knowledge and education • Recruit, interview, onboard and schedule new employees • Relationship building in-store with management and employees during weekly visits • Control cost to maintain and grow… Show more District Manager of Field Operations • Responsible for remote employees in 100 pet stores in the Midwest and Northeast areas • Develop and train sales techniques to Pet Food Representatives • Increase pet food sales and conversions for specific brand in-store through product knowledge and education • Recruit, interview, onboard and schedule new employees • Relationship building in-store with management and employees during weekly visits • Control cost to maintain and grow profitable business • Top team in program in sales and execution Show less
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PetSmart
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United States
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Retail
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700 & Above Employee
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Assistant Store Leader
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Jun 2013 - Apr 2016
• Manager in charge of a staff of 40-50 employees and the daily operations of a multi million dollar retail operation • Human resources manager entrusted with recruiting, interviewing and hiring of new staff members to aid in the support of the store • Training and performance reviews of both new hires and existing employees • Monthly profit and loss management to maximize the growth and success of the store • Proficient use of Kronos Hiresmart to engage in the completion of new… Show more • Manager in charge of a staff of 40-50 employees and the daily operations of a multi million dollar retail operation • Human resources manager entrusted with recruiting, interviewing and hiring of new staff members to aid in the support of the store • Training and performance reviews of both new hires and existing employees • Monthly profit and loss management to maximize the growth and success of the store • Proficient use of Kronos Hiresmart to engage in the completion of new hire paperwork in accordance with federal law • In charge of writing a two week schedule for associates, and maintaining appropriate labor • Proficient with Microsoft Word, Powerpoint, Excel
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Area Pet Training Instructor
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Jul 2010 - May 2014
Area pet training instructor for the North Shore-Wisconsin district in charge of coaching and training both associates in my home store and district wide. Use applied behavioral skills to teach dogs of all breeds specific behaviors in a classroom-setting. Taught up of to 20 classes weekly, with as many as 10 people in each class. Provide daily customer service, including problem solving with clients, selling classes to potential clients, and basic cash register skills. In charge of… Show more Area pet training instructor for the North Shore-Wisconsin district in charge of coaching and training both associates in my home store and district wide. Use applied behavioral skills to teach dogs of all breeds specific behaviors in a classroom-setting. Taught up of to 20 classes weekly, with as many as 10 people in each class. Provide daily customer service, including problem solving with clients, selling classes to potential clients, and basic cash register skills. In charge of maintaining the company goal of 1% penetration in training sales on a daily basis. Responsible for presenting sales information at both quarterly sales conferences and leading weekly district conference calls. Provide monthly and yearly performance reviews of fellow pet trainers, complete with action plans.
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Education
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2008 - 2012
University of Missouri-Columbia
Bachelor of Arts (B.A.), English Language and Literature, General
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