Elizabeth Gracey

Global Client Service Specialist at Orange Business Services
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area, US

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Credentials

  • ITIL Intermediate IT Service Transition
    PeopleCert
    Mar, 2019
    - Oct, 2024
  • ITIL Intermediate Certificate IT Service Strategy
    PeopleCert
    Nov, 2018
    - Oct, 2024
  • ITIL Intermediate Certificate- Service Design
    PeopleCert
    Oct, 2018
    - Oct, 2024
  • The Professional Services (PS) Professional® Rainmaker Foundation
    APMG International
    Jun, 2018
    - Oct, 2024
  • ITIL Intermediate Certificate- Continual Service Improvement
    PeopleCert
    Mar, 2018
    - Oct, 2024
  • ITILv3 Foundation Certificate
    PeopleCert
    Feb, 2018
    - Oct, 2024

Experience

  • Orange Business Services
    • Global Client Service Specialist
      • Jun 2015 - Present

      Overall responsibility for Quality of Service and Customer satisfaction for all implemented Business Services in-sourced and outsourced services and solutions on assigned customer(s).Customer’s primary point of contact for all Service related issues. Proactively identify existing customer needs, and opportunities to grow the customer relationship.

  • XO Communications
    • Senior Business Process Analyst
      • Oct 2011 - May 2015

    • Training & End User Support Process Manager
      • Jul 2006 - Oct 2011

    • Network Services Product/ Project Management Team (data and new technologies )
      • Jul 2005 - Jul 2006

    • West Region Service Delivery Center Manager
      • Aug 2003 - Jul 2005

    • Midwest Region Service Delivery Center Manager
      • Mar 2001 - Jul 2003

    • Midwest Region Project Coordination, Training & Special Projects Supervisor
      • Feb 1999 - Mar 2001

    • Project Coordinator/ Service Installation Management System SME
      • Feb 1998 - 1999 1 year , Greater Chicago Area , Hired to coordinate and organize installation activities, prepare documentation and provide on-site training to customers, vendors and technicians. Served as primary point of contact regarding testing and new releases of SIMS application. Coordinated training and participated in weekly national process improvement calls.

Education

  • Southern Illinois University, Carbondale
    -
  • New Trier Highschool
    -

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