Elizabeth Fenlason
Member Service Representative at Service Credit Union- Claim this Profile
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Bio
Experience
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Service Credit Union
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United States
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Banking
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300 - 400 Employee
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Member Service Representative
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Sep 2022 - Present
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Substitute Teacher
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Nov 2015 - Present
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Operations Assistant
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Oct 2020 - Sep 2022
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Newsletter Chair, Writer, and Editor
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Sep 2014 - Mar 2015
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DentalOne Partners
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Patient Relations Coordinator
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Jun 2011 - Dec 2011
Developed excellent communication skills by addressing approximately 65 patient billing concerns by phone or in person and scheduling at least 30 visits per 12 hour shift Cultivated admirable multi-tasking abilities by mediating between patients’ financial concerns and doctors’ apprehensions Presented patients with treatment plan and persuaded 75% of them to prepay for treatment Addressed billing concerns via email or phone call at least 20 times per 12 hour shift Trained at least 3… Show more Developed excellent communication skills by addressing approximately 65 patient billing concerns by phone or in person and scheduling at least 30 visits per 12 hour shift Cultivated admirable multi-tasking abilities by mediating between patients’ financial concerns and doctors’ apprehensions Presented patients with treatment plan and persuaded 75% of them to prepay for treatment Addressed billing concerns via email or phone call at least 20 times per 12 hour shift Trained at least 3 new Patient Relations Coordinators (PRCs) Transported deposit to bank at least once per week after closing business for the night Show less Developed excellent communication skills by addressing approximately 65 patient billing concerns by phone or in person and scheduling at least 30 visits per 12 hour shift Cultivated admirable multi-tasking abilities by mediating between patients’ financial concerns and doctors’ apprehensions Presented patients with treatment plan and persuaded 75% of them to prepay for treatment Addressed billing concerns via email or phone call at least 20 times per 12 hour shift Trained at least 3… Show more Developed excellent communication skills by addressing approximately 65 patient billing concerns by phone or in person and scheduling at least 30 visits per 12 hour shift Cultivated admirable multi-tasking abilities by mediating between patients’ financial concerns and doctors’ apprehensions Presented patients with treatment plan and persuaded 75% of them to prepay for treatment Addressed billing concerns via email or phone call at least 20 times per 12 hour shift Trained at least 3 new Patient Relations Coordinators (PRCs) Transported deposit to bank at least once per week after closing business for the night Show less
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Education
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University of North Carolina at Wilmington
Bachelor's Degree, English with Professional Writing Concentration -
Catawba Valley Community College
Associate of Arts, General Studies -
Fayetteville Technical Community College