Elizabeth Fenlason

Member Service Representative at Service Credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
Kaiserslautern, Rhineland-Palatinate, Germany, DE

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Bio

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Experience

    • United States
    • Banking
    • 300 - 400 Employee
    • Member Service Representative
      • Sep 2022 - Present

    • Substitute Teacher
      • Nov 2015 - Present

    • Operations Assistant
      • Oct 2020 - Sep 2022

    • Newsletter Chair, Writer, and Editor
      • Sep 2014 - Mar 2015

    • United States
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Patient Relations Coordinator
      • Jun 2011 - Dec 2011

      Developed excellent communication skills by addressing approximately 65 patient billing concerns by phone or in person and scheduling at least 30 visits per 12 hour shift Cultivated admirable multi-tasking abilities by mediating between patients’ financial concerns and doctors’ apprehensions Presented patients with treatment plan and persuaded 75% of them to prepay for treatment Addressed billing concerns via email or phone call at least 20 times per 12 hour shift Trained at least 3… Show more Developed excellent communication skills by addressing approximately 65 patient billing concerns by phone or in person and scheduling at least 30 visits per 12 hour shift Cultivated admirable multi-tasking abilities by mediating between patients’ financial concerns and doctors’ apprehensions Presented patients with treatment plan and persuaded 75% of them to prepay for treatment Addressed billing concerns via email or phone call at least 20 times per 12 hour shift Trained at least 3 new Patient Relations Coordinators (PRCs) Transported deposit to bank at least once per week after closing business for the night Show less Developed excellent communication skills by addressing approximately 65 patient billing concerns by phone or in person and scheduling at least 30 visits per 12 hour shift Cultivated admirable multi-tasking abilities by mediating between patients’ financial concerns and doctors’ apprehensions Presented patients with treatment plan and persuaded 75% of them to prepay for treatment Addressed billing concerns via email or phone call at least 20 times per 12 hour shift Trained at least 3… Show more Developed excellent communication skills by addressing approximately 65 patient billing concerns by phone or in person and scheduling at least 30 visits per 12 hour shift Cultivated admirable multi-tasking abilities by mediating between patients’ financial concerns and doctors’ apprehensions Presented patients with treatment plan and persuaded 75% of them to prepay for treatment Addressed billing concerns via email or phone call at least 20 times per 12 hour shift Trained at least 3 new Patient Relations Coordinators (PRCs) Transported deposit to bank at least once per week after closing business for the night Show less

Education

  • University of North Carolina at Wilmington
    Bachelor's Degree, English with Professional Writing Concentration
    2012 - 2014
  • Catawba Valley Community College
    Associate of Arts, General Studies
    2012 - 2012
  • Fayetteville Technical Community College

Community

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