Visual Communications Designer | Financial Operations Coordinator

• Jan 2021 - Present

UX Researcher and Designer

• Jul 2016 - Oct 2020

Brought User Research and HCD to an industry that wasn’t user-centric• Facilitated the restructuring/design of a dragline monitor resulting in selling seven$250,000 dragline monitors and seven annual $48,000 subscription packages• Solved problems and developed products utilizing user research throughout the product’s lifecycle from idea generation to prototype testing to deployment in anHCD/ Agile hybrid methodology• Implemented user research methods, interviews, surveys, and remote testing• Traveled to the client for contextual inquiry and actionable insights• Facilitated design workshops, and implemented research exposure hours fordesigners and developers• Designed, set-up, and implemented research studies in a simulated lab• Analyzed data, presented report decks, personas, journey maps, featurerecommendations, and client opportunities that aligned with business goals Show less

Operations Manager/HR

• Jul 2007 - Nov 2016

• Addressed customers’ and engineers’ needs and concerns through strong business relationships and multi-tasking• Formulated and analyzed financial statements for business planning through efficient time management• Researched and implemented mining tradeshows in London, Edmonton, and Las Vegas, coordinated employee benefits packages, HR needs, international, domestic shipping, international travel, office purchases and compiled in QuickBooks• Coordinated with CFO in AU for monthly financial reporting and annual audit• Traveled to Brisbane, AU every two years for meetings with CFO to facilitate intercompany communication and financial reporting• Communicated with CEO on biannual visits and in London at tradeshows and company meetings Show less

General Assembly Immersive Graduate

• May 2018 - Jul 2018

Completed the User Experience Design Immersive (UXDI), a 10-week, full-time program with over 400 hours of class time, and exposure to industry leaders. It focused on teaching the UX methods and core skills of the entire user experience design process. Skills learned are user research, interviews, A/B testing, card sorting, affinity mapping, personas, journey mapping, competitive analysis, rapid prototyping, agile and lean design, information architecture, wireframing, responsive design, UI design, iterative design, user flows, site maps, presenting design, time management, front-end basics, solving business problems while advocating for the user, working with stakeholders, and team collaboration. Some of the programs and technology utilized are Sketch, Invision, Zeplin, HTML, CSS, and Bootstrap. • Spinnr App Collaborated on a team of 3 for a startup company that converts album photo to the ability to listen in Spotify. We had the opportunity to let the user research completely define the client's original app screens, while capturing the amazing culture of record collecting, and giving the users the ability to categorize a digital album collection. • Bumbershoot App Concept Worked in a group of 2 to iterate a music festival app. The goal was to build an optimized product design for a mobile experience for festival goers. We worked in iOS on mobile and tablet. After research, we added two user features, an emergency call button and a friend finder. We realized at the beginning of research an unexpected discovery, that users were not using the festival app. Utilizing research we designed the interface for simplicity and only included needed features. • Bumbershoot Designed a responsive website and mobile experience of the above festival app. • Rocket Fizz Concept Improved an e-commerce candy site utilizing the above UX research methodologies. This process utilized my skill to increase business value and create delightful experiences for the user. Show less

H.S. Math Teacher

• Aug 2001 - Jul 2007

Secondary Math TeacherSecondary Math Teacher • Illinois and Colorado Teaching License, 6th through 12th grade • Observed students in the class “lab” for daily user research • Analytical computations of math problems • Planned and moderated student and teacher workshops • Communicated effectively with students, teachers and school administration • Developed a curriculum that made sense based on expectations of the school and the realities of the students I was teaching • Emphasized student discovery with where, what, why, when, questions • Collaborated with colleagues and wrote curriculum for a support class for at-risk students • Utilized multiple learning styles to meet each student's individual needs • Iterated lessons daily based on students' learning outcomes Show less