Experience

The ECNL
• United States
• Spectator Sports
• 1 - 100 Employee
• Events & Contracts Manager

  • Jan 2022 - Present


Power Distribution, Inc.

• United States
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Regional Service Coordinator

  • 2018 - Jan 2022

  🔑 Quickly promoted to serve as direct POC for 75+ customers and 3rd-party representatives across the US and Canada. Accountable for logistics coordination and product delivery for all assigned regions. Report to the Global Manager of Service and VP of Service.✔ Project Manager for new and existing customers – typically manage 15-25 projects simultaneously valued at up to $500K✔ Coordinate 50+ service visits for 5+ Technicians across Western US and Canada, managing all schedules and travel arrangements✔ Identified error in shipping receipt, expedited part delivery, and eliminated potential project delays for the customer✔ Facilitated customer unit upgrades to resolve inoperability and downtime Show less

• Business Development Specialist

  • 2018 - 2018

  🔑 Promoted to enable streamlined business development processes through process improvements, technology implementation and adoption, and by resolving business issues. ✔ Created PDI’s first-ever NET Promoter Score Survey to identify and address customer concerns which boosted customer satisfaction scores ✔ Streamlined new product and warranty tracking, increasing resolution times by 3%✔ Boosted new contract attainment, capturing $15K in new revenue by voluntarily taking on onboarding process Show less

• Administrative Assistant - Summer Intern

  • 2017 - 2017

  🔑 Hired to support team of 20 Service Coordinators, Technicians, and Managers in the Service Department and ensure service excellence for global customers and end users. Assisted with monthly financial reporting, shipped products, and streamlined documents. ✔ Provided all levels of support, including phones, expense reports, travel, studio bookings, and meetings/calendars ✔ Drafted contracts, RFP’s, welcome letters, and other business correspondence as needed ✔ Master the use of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), Salesforce, Mad2Manage, UPS WorldWide, & Concur Show less


Richmond Flying Squirrels
• United States
• Spectator Sports
• 1 - 100 Employee
• Game Day Intern

  • 2016 - 2017